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ServiceNow Developer

HQ - American Fork, Utah

ABOUT LVT

LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.

ABOUT THIS ROLE

ServiceNow is a critical central component to the customer journey of LiveView Technologies. We are seeking a highly skilled and motivated ServiceNow Administrator/Developer. You will work across business functions to analyze business processes, implement components, develop solutions, and maintain the platform. You will be a member of a cross-functional team delivering business value through work automation and scale.

You Will Help LVT Win by:

  • Implementing work automation components to scale business processes thus reducing the need for additional headcount.
  • Ensuring LVT employees and Service Delivery partners know where to find their assigned work by priority.
  • Enhancing the visibility of work-in-progress, work-completed, and work-scheduled by project, LiveUnit, and customer accounts.

RESPONSIBILITIES

  • Keep up with releases to ServiceNow products and services and ensure LVT is getting the most out of the licensed products
  • Ensure the ServiceNow platform is performing optimally
  • Ensure components remain as close to OOTB as possible with little customization to prevent upgrade challenges
  • Meet and coordinate with the ServiceNow team (including contractors) all work and maintenance across production and non-production instances
  • Understand how ServiceNow can enable team members across all functions to become more efficient and configure the platform to achieve measurable benefits. 
  • Drive process optimization, efficiencies, and productivity using automation
  • Thoroughly understand business requirements and implement requirements while working with standard design principles and best practices.
  • Perform installation and testing of updates and new releases
  • Assist in troubleshooting patch/release management issues
  • Build reports, dashboards, and workspaces
  • Develop system integrations
  • Work closely with business partners to configure and improve core platform capabilities in accordance with best practices
  • Develop administrative documentation, release notes, manuals, policies, process diagrams, training materials, etc to foster adoption. Participate in training sessions as necessary.
  • Coordinate all changes to the platform with CAB and release management 
  • When required write clean, efficient, and maintainable code following the LVT-adopted SDLC for ServiceNow
  • Run test cases and UAT for all configurations and modifications.
  • Act as a mentor to support and train less experienced colleagues

QUALIFICATIONS

  • Minimum of 4 years of experience in implementing and managing ServiceNow components. Preferably the following modules: ITSM, FSM, CSM, PPM, ITAM, ITOM.
  • Demonstrated experience building, modifying and maintaining workflows across the aforementioned processes
  • Experience building portals, workspaces, email templates and other user and customer exposed elements using company design UI/UX standards, color pallets, etc 
  • ServiceNow Certifications including Administration and higher
  • Demonstrated experience with Incident management, problem management, Change Management, Requests Fulfillment, Work order/Work order Tasks, Customer case, etc
  • Experience with CMDB, Service Catalog, Asset management, stock rooms, etc.
  • ITIL V3 certification
  • Experience with AngularJS, Javascript, XML, HTML, AJAX, JSON, CSS, Rest, SOAP, etc.

WHY JOIN US

  • Founder-led and employee-driven company 
  • The opportunity to build where you stand
  • Value centric decision making
  • Both an economically stable and hyper-growth environment (ask us how this is possible)
  • The market leader in redefining how B2B does security

On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits:

  • Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP). 
  • 401(k) With up to 4% match
  • Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
  • Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success. 
  • Paid Parental Leave - To help your growing family while you're away from work. 
  • Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse. 
  • Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year. 
  • Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness. 
  • And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.

HR Policy 
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.

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