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Product Education Specialist

Toronto, Ontario

*This position is open to candidates residing in Toronto, ON or Montreal, QC. Kindly note that applications from any other location will be disregarded.*

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 10,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEO’s from GE, Twilio, Coupa, Toast and PagerDuty.

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Reporting to the Manager of Customer Education, the Product Education Specialist will be responsible for designing, producing, and maintaining educational content for MaintainX’s customer education channels, including the customer academy and video library. This role will focus on developing content centered around learning objectives that highlight core features while ensuring that existing content is kept up-to-date with the latest product updates. In this role, you will work closely with the Client Success, Product, and Marketing teams to understand the educational needs of our customers and integrate those insights with our product vision to develop high-quality value-focused eLearning content.

What you’ll do

  • Define educational content requirements, in collaboration with Product and Product Marketing Managers, to support the launch and adoption of new features.
  • Research customer personas to understand what motivates them to learn about new features and the MaintainX product as whole.
  • Use models such as ADDIE and SAM to produce engaging, high-quality education content that furthers customers’ MaintainX skills and knowledge.
  • Regularly audit educational channels such as the MaintainX Academy and MaintainX video library to identify content in need of updates.
  • Develop and execute a content maintenance strategy calibrated to the product roadmap and customer engagement/impact.
  • Help define the Customer Education roadmap in collaboration with your broader team.
  • Provide consultation to other Customer Education team members on curriculum and content design.

About you:

  • A minimum of three (3) years experience in an education-related role, such Customer Education, Training & Enablement, Learning & Development, or teaching.
  • A minimum of two (2) years experience developing eLearning content.
  • Proficiency with video production tools such as Camtasia.
  • Familiarity with learning management systems.
  • Experience collaborating with subject matter experts (SMEs) for content ideation and review.
  • A strong ability to communicate technical concepts in accessible and concise language.
  • An acute eye for detail when it comes to grammar, aesthetics, and consistency.

While not required, it would be great if you also have:

  • Experience working for companies with rapidly changing products, particularly software-as-a-service (SaaS).
  • Familiarity with project management tools (e.g. Notion, Jira).
  • Familiarity with WorkRamp’s Customer Academy LMS.
  • Familiarity with the manufacturing industry.
  • Familiarity with course authoring tools such as Articulate 360.

What’s in it for you:

  • Competitive salary and meaningful equity opportunities.
  • Healthcare, dental, and vision coverage.
  • 401(k) / RRSP program.
  • Take what you need PTO.
  • A Work Culture where:
    • You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist
    • We believe in meritocracy, where ideas and effort are publicly celebrated

About the team

The Customer Education team makes it our mission to ensure that MaintainX customers have the knowledge they need to adopt the behaviours and develop the skills required to be successful maintenance professionals. We apply a humble and empathetic design methodology that keeps the deskless workforce at the center of everything we do. We deliver content through eLearning and instructor-led training channels to educate MaintainX customers in the medium that best suits their needs. Above all, we have an unwavering commitment to quality and accuracy that is reflective of MaintainX’s world-class product.

About the company:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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