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Coordinator, Rights Management (Claiming) – The Orchard

New York, NY

The Rights Management Coordinator will perform a variety of tasks relating to claiming and monetization on fingerprinting platforms, such as YouTube, Facebook, Instagram, TikTok, & SoundCloud, and will be responsible for providing high-level, internal support for our label managers to ensure client issues are resolved immediately.

What you'll do

  • Respond to and resolve Zendesk tickets and email requests with speed and accuracy, while following outlined department protocols.
  • Maintain multiple, daily operational tasks, such as YouTube CMS queues and quality assurance processes, to ensure proper management of The Orchard’s digital assets, partnered channels, and claims on fingerprinting platforms.
  • Organize, maintain, and resolve artist representation and metadata issues on fingerprinting platforms involving The Orchard’s catalog.
  • Work closely with team members, management, and other departments to communicate issues and roadblocks pertaining to department projects and processes.
  • Maintain strong knowledge of proprietary platform technology and their processes, with the ability to quickly learn new platforms and processes as needed.
  • Additional duties and responsibilities as assigned.

Who you are

  • Office-first role, in office 4 days a week
  • Experience in data, entertainment, or legal fields 
  • Proficiency in Microsoft Excel and Google Docs
  • Experience working in a CMS, such as YouTube CMS, Facebook Rights Manager, or SoundCloud Deck
  • Experience working in ticketing systems, such as Zendesk
  • Outstanding written and verbal communication skills; impeccable follow-up and follow-through capabilities
  • Well-organized and attentive to detail
  • Love of research, an innate sense of curiosity, and the desire to learn
  • Discerning eye and ear for audio and visual content; bonus points for specialized knowledge of independent music or niche genres
  • Basic knowledge of copyright and current popular music landscape
  • Comfort in a fast-paced, team-oriented environment, and able to manage multiple deadlines simultaneously
  • Fluency in a second language is highly preferred

What We Give You

  • You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
  • A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 
  • Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all
  • An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 
  • Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 
  • Investment in your professional growth and development enabling you to thrive in our vibrant community.  
  • The space to accelerate progress, positively disrupt, and create what happens next  
  • Time off for a winter recess 

About The Orchard

The Orchard is a leading music distribution company operating in 45 markets worldwide –  distributing music from independent artists, including Ozuna, Skepta, Jorja Smith, and Kelsea Ballerini. With cutting-edge operations and an unparalleled global team, The Orchard partners with labels of all sizes to make their music and video available across hundreds of digital and physical retailers worldwide. The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity.

The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

The anticipated annual base salary does not include any other compensation components or other benefits that an individual may be eligible for.  The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

New York Pay Range

$45,000 - $45,000 USD

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