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Inter Miami Store Manager

Miami, FL

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

 

We are seeking a passionate and dynamic Store Manager to lead our prestigious, high-visibility retail store located in the heart of Miami Dade International Airport. This 400 sq. ft. boutique is a vibrant destination designed to immerse travelers in the ultimate Inter Miami fan experience.As the Store Manager, you will be the driving force behind creating unforgettable guest experiences that go above and beyond expectations. You’ll lead and inspire a motivated team, fostering a culture of excellence, attention to detail, and a shared passion for Inter Miami’s vibrant spirit.

Your deep connection to the Inter Miami community and its fans will empower you to achieve outstanding results, making you an essential member of our team. Together, we will craft unique, captivating experiences that delight our guests and elevate the Inter Miami brand.

Join us in creating a one-of-a-kind experience for Inter Miami fans traveling the world. If you’re ready to combine your leadership skills with your love for the game, we want to hear from you!

What you'll do:

  • Inspire and lead a team to deliver exceptional customer service and unforgettable fan experiences.
  • Oversee all aspects of store operations, ensuring a seamless and high-quality experience for every guest.
  • Cultivate a deep understanding of Inter Miami’s culture to authentically represent the brand.
  • Drive sales and exceed performance targets while maintaining an efficient and visually compelling store environment.
  • Foster a collaborative and high-energy atmosphere that aligns with the Inter Miami fan community.

Leadership and Team Development:

  • Proven experience in hiring and staffing. Is able to keep the store appropriately staffed and react to business trends and needs
  • Experience in developing a highly engaged, dedicated, and feedback-oriented team
  • Quickly takes the initiative, makes effective decisions, and is adaptable
  • Ability to assist upper management at the Inter Miami Stadium when needed including on site support and scheduling assistance

Visuals and Operations:

  • Excellence in store merchandising and visual standards
  • Responsible for scheduling and payroll monitoring
  • Protection of inventory and loss prevention
  • Execution of promotional set-ups and any direction given to the store team
  • Ensure the store team abides by policy and procedure and company direction
  • Monitor shipment processing and stock levels daily
  • Point of sale operations and administrative paperwork upkeep and organization

Communication:

  • Excellent verbal and written skills
  • Quick responses to all emails and messaging apps
  • Close partnership with Retail Operations Manager
  • Ability to perform high-level store walkthroughs and communicate all actions and business in the store
  • Build a team environment that encourages fluid communication. The store team knows you are open to comments and feedback.
  • Be able to communicate feedback from the guest experience to upper management

Who you are:

  • A results-driven leader with a passion for sports culture and fan engagement.
  • Exceptional communication and organizational skills.
  • Strong retail management experience, preferably in high-traffic or boutique environments.
  • A commitment to excellence and attention to detail in every aspect of the role.
  • 2+ years of Store Leadership experience
  • Coaching and conflict management experience
  • Ability to work flexible hours to meet the needs of the store, including nights, weekends & holidays
  • Ability to provide an inclusive, comfortable team environment
  • Strong understanding of successfully operating a retail store
  • Goal Oriented
  • 18 years of age or older
  • Reliable transportation to place of business
  • Required to pass all background checks and airport security screening tests for badge
  • Authorized to work in the United States

What we give you:

  • You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
  • A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 
  • An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 
  • Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 
  • Investment in your professional growth and development enabling you to thrive in our vibrant community.  
  • The space to accelerate progress, positively disrupt, and create what happens next  
  • Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

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