Business Operations Manager

About Turing

Based in Palo Alto, California, Turing is the world’s first AI-powered tech services company. It has reimagined tech services from the ground up with AI by offering AI-vetted and matched talent, AI-accelerated development, and access to AI transformation experts who have built many of the most iconic Silicon Valley companies. 

Founded in 2018, the company has experienced tremendous growth with three million global developers on its Talent Cloud and 900+ clients. Turing has received numerous awards, including Forbes’s 2022 “One of America’s Best Startup Employers,” being ranked #1 in The Information’s 2021 Annual List of most promising B2B Companies and Fast Company’s “Annual List of the World’s Most Innovative Companies.”

The company’s leadership team comprises both AI technologists from leading organizations including Meta, Google, Microsoft, Apple, Amazon, Twitter, Stanford, Caltech, MIT as well as tech consulting veterans from Accenture, Cognizant, Capgemini, McKinsey, Bain, and more.

Job Description

The Business Operations Manager will be responsible for overseeing and managing the delivery of services related to LLM, GenAI, and AI projects. This role requires a strategic thinker with strong leadership and operations skills. The ideal candidate will have a proven track record in project management, process improvement, client relations, and operational efficiency in new-age business.

Job Responsibilities

• Project Management:
• Oversee the delivery of LLM, GenAI, and AI services projects from initiation to completion.
• Ensure projects are delivered on time, within scope and budget.
• Develop detailed project plans, including timelines, resource allocation, and risk management.
• Client Relations:
• Act as the primary point of contact for clients, ensuring their needs are met and expectations are exceeded.
• Conduct regular meetings with clients to provide project updates and address any concerns.
• Foster long-term relationships with clients to encourage repeat business and referrals.
• Operational Efficiency:
• Implement and maintain best practices for project delivery and operations.
• Continuously improve delivery processes to enhance efficiency and quality.
• Monitor and report on key performance indicators (KPIs) related to project delivery and operational performance.
• Team Leadership:
• Lead and nurture a team of project managers, developers and other technical staff.
• Provide guidance and support to team members to ensure successful project delivery.
• Foster a collaborative and innovative team environment.
• Technical Expertise
• Stay current with the latest advancements in LLM, GenAI, and AI technologies.
• Provide technical guidance and support to the team and clients as needed.
• Collaborate with the R&D team to integrate new technologies and methodologies into service offerings.

Job Requirements -

• Relevant Experience
  • 6-10 years of prior operations leadership experience.
  • Should have hired and led a very effective operations team of 30+ people in the past. 
  • Prior experience in handling and driving high-growth OKRs
  • Engineering/STEM degree from a top school like IIT
• High Aptitude and Problem Solver
  • Should have the natural ability to work on any kind of problem. Should be comfortable dealing with uncertainty, hearing NO's, navigating with 80% correct answers, and pushing through the darkness.
  • Be able to define the problem structure, able to break it down into manageable steps, and show progress swiftly.
  • Strategic problem solver with a first principles approach and long-term vision & impact
• Data-driven 
  • Drive key metrics by ruthlessly focusing on high-ROI opportunities. The Business Operations Manager - Delivery Lead must have a proven record of creating sensible KPIs rather than just following industry best practices, many of which don't neatly apply when the lead is in an uncharted territory of innovation. 
  • This lead will be expected to dive deeply into data by working with data scientists and translating key insights into operations processes and product features.
• Good collaborator
  • Be able to interface with Engineering, Design, Data Science, and Sales. Each team has a different personality. You will need to clearly communicate priorities with stakeholders and set the right expectations while being fun to work with.
• Move fast and be comfortable breaking things
  • Turing moves fast. Teams routinely launch big experiments that may break the funnel and KPIs. We expect everyone to launch ambitious experiments optimizing for long-term growth and be comfortable with things breaking in the short term.
• Growth mindset and positive attitude
  • Proactively seek out improvement opportunities in operations and products. Reach out for insights and feedback. Let’s have fun building things together.

Advantages of joining Turing: