Head of Operations - Multi Modality

About Turing

Based in Palo Alto, California, Turing is the world’s first AI-powered tech services company. It has reimagined tech services from the ground up with AI by offering AI-vetted and matched talent, AI-accelerated development, and access to AI transformation experts who have built many of the most iconic Silicon Valley companies. 

Founded in 2018, the company has experienced tremendous growth with three million global developers on its Talent Cloud and 900+ clients. Turing has received numerous awards, including Forbes’s 2022 “One of America’s Best Startup Employers,” being ranked #1 in The Information’s 2021 Annual List of most promising B2B Companies and Fast Company’s “Annual List of the World’s Most Innovative Companies.”

The company’s leadership team comprises both AI technologists from leading organizations including Meta, Google, Microsoft, Apple, Amazon, Twitter, Stanford, Caltech, MIT as well as tech consulting veterans from Accenture, Cognizant, Capgemini, McKinsey, Bain, and more.

Role Overview:

As the Head of Multi-Modal Data Operations, you will own and manage Turing’s multi-modal data generation initiatives. This role will be pivotal in ensuring the successful execution of projects involving complex datasets that combine text, image, audio, and video data. You will lead a team of LLM Trainers, data scientists, and project managers to deliver high-quality datasets that meet the needs of our clients and support the development of cutting-edge AI models.

Key Responsibilities:

• Leadership & Strategy:
• Refine and implement the overall strategy for multi-modal data generation at Turing.
• Lead and develop a high-performing team of trainers, ensuring they are equipped with the necessary tools, training, and support.
• Engage with researchers internally and on the client side to continuously improve capabilities in Multi-modal operations through use of tools, processes and synthetic data
• Setup operational framework and guidelines for teams to operate with accuracy and efficiency

• Project Management:
• Oversee the end-to-end execution of multi-modal data projects, ensuring timely delivery, budget adherence, and quality standards.
• Develop and manage project timelines, resource allocation, and risk mitigation strategies.
• Act as the primary point of contact for clients, understanding their requirements and ensuring their satisfaction with the deliverables.

• Operational Excellence:
• Implement best practices for data quality control, including the development of grading rubrics, guidelines, and standard operating procedures.
• Continuously improve processes to increase efficiency, reduce errors, and ensure scalability.
• Leverage technology and automation where appropriate to optimize workflows.

• Team Development:
• Recruit, train, and mentor a diverse team of data trainers and project managers.
• Foster a collaborative and inclusive team culture that encourages innovation and continuous learning.
• Conduct regular performance reviews and provide constructive feedback to team members.

• Client & Stakeholder Management:
• Engage with clients to understand their evolving needs and provide expert guidance on multi-modal data solutions.
• Maintain strong relationships with internal and external stakeholders, ensuring clear communication and alignment on project goals.

• Innovation & Thought Leadership:
• Stay abreast of the latest trends and advancements in multi-modal data and AI technologies.
• Drive innovation within the team by exploring new data sources, tools, and methodologies.
• Represent Turing at industry events, conferences, and in thought leadership publications.

Qualifications:

• Education:
• Bachelor’s degree or Master’s degree preferred.

• Experience:
• Overall 12+ years of experience
• 8+ years of experience in content operations, content compliance, content strategy, project management, or a related field, with at least 3 years in a leadership role.
• Proven track record of managing large-scale, complex data projects, ideally in multi-modal data or AI.
• Experience in building and managing teams, including hiring, training, and performance management.
• Skills:
• Deep understanding of multi-modal data types (text, image, audio, video) and their applications in AI/ML.
• Strong project management skills with experience in Agile methodologies.
• Excellent communication and interpersonal skills, with the ability to engage with clients and stakeholders at all levels.
• Proficiency in data tools and platforms (e.g., SQL, Python, cloud services) is a plus.
• Attributes:
• Strategic thinker with the ability to translate vision into actionable plans.
• Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.
• Passionate about data and AI, with a continuous improvement mindset.

Advantages of joining Turing: