Senior Product Operations - Program Manager

Poland - Remote

Join Vonage and help us innovate cloud communications for businesses worldwide!

 

Role Overview:


The Senior Product Operations -Program Manager will be responsible for implementing processes, tools, and best practices that enhance the team's ability to deliver and launch world-class products. You will also support various initiatives related to product planning cycles, cross functional collaboration providing alignment with the company’s long-term product objectives.

This individual will play a critical role in Product Lifecycle Management ensuring the successful delivery, launch and sunsetting of multiple, interdependent product lines that are central to our business strategy.

Key Responsibilities:

Product Launch Readiness

  • Lead cross-functional alignment across Product, Engineering, Marketing, Sales,Customer Success, and Support to ensure all teams are prepared for product launches.
  • Refine and develop and execute product launch frameworks and tools, including readiness checklists, risk assessments, and operational playbooks.
  • Partner with Product Management and other Internal Stakeholders to define launch criteria, success metrics, and go/no-go decision gates.
  • Work closely with the Go-To-Market (GTM) and Enablement teams, ensuring internal teams have the necessary tools, training, and documentation for a successful launch.
  • Manage Release activities, including stakeholder updates, executive briefings, all in conjunction with GTM teams.

 

Post-Launch Success & Continuous Improvement

 

  • Work with Product Managers to ensure post-launch performance, including customer feedback, adoption trends and other metrics to identify improvement opportunities.
  • Collaborate with Customer Support and Success teams to track and resolve post-launch issues and ensure a smooth customer experience.
  • Develop and maintain feedback loops between Product, Sales, Customer Success and GTM to drive iterative improvements.
  • Confirm reporting in place for key post-launch KPIs, such as adoption rates, customer satisfaction, and operational efficiency.

 

Strategic and Ad-Hoc Initiative Support

  • From time-to-time this role may be required to support program management efforts designed to deliver key product and business initiatives 

 

Qualifications & Skills:

  • 5+ years of experience in Product Operations, Product Management, or Program Management specific to Product Readiness and Launch activities 
  • Demonstrated expertise in product launch planning, execution, and post-launch analysis.
  • Strong leadership and interpersonal skills, with the ability to influence without direct authority.
  • Experience with agile development processes, product launch methods, operational readiness and GTM frameworks.
  • Experience with leading cross functional process improvement efforts using methodologies such as Lean/Six Sigma.
  • Experience developing, launching and managing the change management efforts associated with new product launch frameworks and processes.
  • Experience working with senior leadership to drive business goals and deliver on strategic initiatives.
  • Comfortable navigating technical discussions and able to communicate effectively with engineering teams.
  • Proficiency in JIRA, Confluence, and other project management tools.
  • Excellent analytical, problem-solving, and communication skills.
  • Experience in SaaS, B2B, or Enterprise technology industries preferred.

Education:

  • Bachelor’s degree in Business, Engineering, Computer Science, or a related field.

Preferred:

  • Knowledge of the CCaaS, UCaaS, and AI product landscape, including cloud technologies, APIs, and integrations.
  • Experience working with and developing Business Metrics.Tableau, SQL and product analyst experience is a plus
  • Certifications including PMP, ITIL, Lean/Six Sigma, Agile are a plus.
  • Previous experience working with leading Consulting firm is a plus



#LI-KS1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

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