Back to jobs

Director, Revenue Operations

United States
  • Lead and align revenue strategies across sales, marketing, and customer success to drive scalable growth and operational excellence.
  • Leverage data-driven insights and innovative approaches to optimize the revenue cycle, uncover new opportunities, and mentor a high-performing RevOps team.
  • Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Start your adventure with Zip 

As Director, Revenue Operations, you will lead Zip’s revenue operations function, driving alignment across sales, marketing, and customer success to enable predictable and scalable growth. This role offers the opportunity to shape the strategic vision for RevOps, optimize processes, and mentor a growing team, including the Associate Director of Revenue Operations, to ensure operational excellence and revenue success.

Interesting problems you’ll get to solve

You’ll be responsible for developing and implementing revenue strategies, improving workflows, and leveraging data-driven insights to enhance performance and uncover new growth opportunities. Acting as a trusted advisor to executive leadership, you will champion innovation and collaboration across all revenue-generating teams. This role requires strong leadership, deep operational expertise, and a proven ability to drive cross-functional collaboration and performance.

Strategic Leadership & Revenue Alignment

  • Develop, implement, and oversee a scalable RevOps strategy to drive alignment across sales, marketing, and customer success teams.
  • Identify and execute initiatives to enhance revenue processes, workflows, and strategies, optimizing the entire revenue cycle.
  • Lead cross-functional projects aimed at vertical expansion and market penetration to unlock new revenue opportunities.
  • Represent the RevOps function in executive discussions, translating business goals into actionable operational strategies.

Data-Driven Decision Making

  • Leverage analytics to identify trends, anomalies, and opportunities for revenue enhancement.
  • Build and maintain reports and dashboards to provide actionable insights into key revenue metrics, enabling strategic decision-making.
  • Drive the integration and optimization of AI-powered tools and technologies to enhance workflows, streamline processes, and maximize revenue growth.
  • Oversee budgeting, forecasting, and performance tracking across revenue-generating teams to ensure predictability and scalability.

Mentorship & Team Development

  • Mentor and guide the Associate Director of Revenue Operations, providing the support and training needed for their growth and success.
  • Lead efforts to manage organizational changes, including process improvements and technology adoption.
  • Develop and deliver training programs to improve team skills and knowledge, with a focus on CRM usage, sales processes, and RevOps best practices.

Operational Excellence & Collaboration

  • Build and optimize tools, workflows, and processes to drive efficiency across the revenue cycle.
  • Partner cross-functionally with Product, Engineering, Sales, Marketing, and Customer Success to enhance collaboration and alignment.
  • Advocate for the resources, tools, and technology necessary to enable the success of all revenue-generating teams.

What you’ll bring to the team 

  • 10+ years of experience in revenue operations or related fields, with a track record of driving alignment, efficiency, and growth.
  • Industry Knowledge: Background in fintech/payments, is required.
  • Technology & AI Expertise: Proficiency in leveraging AI-powered tools and technologies such as Clari, LinkedIn Sales Navigator, Google Workspace (G Suite), and Tableau to optimize revenue operations, with experience in Salesforce integrations using APIs, REST, or SOAP.
  • Strategic Vision & Execution: Expertise in developing and implementing revenue strategies that drive alignment and growth.
  • Leadership & Mentorship: Experience managing and mentoring high-performing teams in a fast-paced, dynamic environment.
  • Data-Driven Decision-Making: Advanced analytical skills to leverage data for forecasting, performance tracking, and strategic planning.
  • Cross-Functional Collaboration: Proven ability to align and partner with multiple teams to drive shared revenue goals.
  • Change Management: Experience leading process improvements and technology adoption across revenue operations.
  • Operational Expertise: Familiarity with frameworks like MEDDIC, Solution Selling, or Challenger, with a focus on CRM optimization and RevOps best practices.
  • Adaptability & Innovation: Skilled at anticipating market trends and integrating innovative approaches into revenue operations.
  • Comfort with ~15% travel to engage with key merchants and attend industry events

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

  • Flexible working culture
  • Incentive programs
  • 20 days PTO every year
  • Generous paid parental leave
  • Leading family support policies
  • 100% employer covered insurance
  • Beautiful Union Square office with a casual dress code
  • Learning and wellness subscription stipend
  • Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $175,000 - $190,000. This range reflects our USN compensation banding. Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

 

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms Zip participates in the federal government’s E-Verify program

 

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

We are a proud 2025 Circle Back initiative employer and will respond to every applicant.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Read up on our candidate privacy statement here.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zip Co Limited’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.