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Business Strategy & Automation Specialist

São Paulo, São Paulo, Brazil

 

About BEES

Join us to build the future of B2B commerce!  

BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely. 
At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow.  

Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!  

About this opportunity

As a Business Strategy & Automation Specialist within BEES Care, you will play a key role in shaping the future of our customer support experience across global Markets. Acting as the bridge between Customer Experience, Product, and Technology teams, you will identify opportunities to improve support processes, drive automation initiatives, and help define solutions that enhance customer experience while increasing operational efficiency.
This role is ideal for someone who enjoys solving complex business problems through data, collaborating across multiple stakeholders, and transforming operational insights into scalable product and automation initiatives. You will contribute to BEES Care's strategic roadmap by helping prioritize opportunities, defining business cases, measuring impact, and supporting the evolution of AI and automation capabilities across customer support.

What you will do:

  • Partner with Product, Technology, Customer Experience, and Operations teams to identify opportunities for process improvements and automation.
  • Analyze customer support journeys to identify pain points, inefficiencies, and opportunities to improve the customer experience.
  • Build business cases supported by data and customer insights to prioritize initiatives.
  • Translate business needs into clear requirements for Product and Technology teams.
  • Participate in product discovery activities, contributing with operational knowledge and customer support expertise.
  • Support the definition and execution of BEES Care's strategic roadmap and priorities.
  • Define and monitor KPIs, OKRs, and success metrics to measure business impact.
  • Analyze operational and customer data to generate actionable insights and support decision-making.
  • Validate proposed automation and AI solutions to ensure they meet business objectives and customer needs.
  • Document processes, business requirements, and strategic initiatives in a structured and organized manner.
  • Contribute to continuous improvement initiatives that increase scalability, service quality, and operational efficiency.
  • Collaborate with global stakeholders and support strategic initiatives across global Markets.

We are looking for people with: 

  • Bachelor's degree completed in Business Administration, Engineering, Information Systems, Computer Science, Economics, Data Analytics, Operations Management, or related fields.
  • Advanced English (written and spoken).
  • Experience working with customer support, customer operations, service management, or customer experience processes.
  • Experience partnering with Product and Technology teams to define business requirements and drive improvement initiatives.
  • Strong analytical skills with the ability to translate data into business recommendations.
  • Experience defining and monitoring KPIs, OKRs, and business performance metrics.
  • Experience building business cases and supporting strategic decision-making.
  • Knowledge of process automation concepts and customer service operations.
  • Strong stakeholder management and cross-functional collaboration skills.
  • Excellent organization and documentation skills.

Nice to have

  • Intermediate SQL.
  • Understanding of AI applications and automation within customer support environments.
  • Basic understanding of systems architecture and integrations.
  • Experience participating in product discovery activities.
  • Spanish is a plus.
  • Availability to travel internationally up to twice per year.

What We Offer:

  • Performance based bonus*
  • Attendance Bonus* 
  • Private pension plan
  • Meal Allowance
  • Casual office and dress code
  • Days off*
  • Health, dental, and life insurance
  • Medicines discounts
  • WellHub partnership
  • Childcare subsidies
  • Discounts on Ambev products*
  • Clube Ben partnership
  • Scholarship*
  • School materials assurance
  • Language and training platforms
  • Transport allowance

*Rules applied

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Demographic Brazil

ABInBev is committed to creating a diverse and inclusive workforce and culture. We conduct confidential surveys to better understand & ensure we provide equal opportunity throughout our end-to-end recruitment process. Individuals seeking employment at ABInBev are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

When you apply to a job on this site, the personal information contained in your application will be collected by ABINBEV SERVICES LLC. Your personal information will be processed in accordance with the law for the purposes of managing ABINBEV’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

On a voluntarily basis and subject to receiving your express consent, you’ll be asked demographic questions about your ethnicity, gender, sexual orientation and ability status. We collect this information for the purposes of supporting a diverse and inclusive workforce - it will not be considered in the hiring process or thereafter and all information will be reviewed collectively rather than individually. We won’t sell or share this information with third parties, but please note that we use Greenhouse Software Inc to manage the recruitment and hiring process on our behalf.

Your personal information will be retained by us for 2 (two) years from collection. You have the right to request access to your personal information, to request that your personal information be rectified or erased, and to request that processing of your personal data be restricted at any time. You can do so by contacting https://contactus.ab-inbev.com/ if you are located outside Europe, and emailing abi-team@firstprivacy.com if you are located in Europe. We expect that our procedures will deal fairly and promptly with your request. However, if you remain dissatisfied, you have the right to lodge a complaint with your local data protection authority.

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