Senior Product Manager, eCommerce AI Platform

Infinite Reality (iR) is a global innovation company that powers the next generation of digital media and e-commerce through AI, spatial computing, XR, and other immersive technologies.

iR’s cutting-edge software, production, marketing services, and other capabilities empower brands and creators to craft inventive digital experiences that uplevel audience engagement, data ownership, monetization, and brand health metrics. Our portfolio includes a range of technology, sports, and entertainment assets that help customers achieve their goals. We offer customers features such as AI-assisted sales and customer service, the ability to leverage avatars, gamification and more.

Infinite Reality’s Enterprise division is a full service end-to-end solution for brands who want bespoke immersive experiences designed, built, and operated for them. iR Enterprise works with major worldwide brands and has powered programs for Warner Bros Discovery, Vodafone, LUSH, Hershey’s, and more.

Infinite Reality’s SaaS product, iR Studio, is a self service 3D immersive website builder that is designed to help creators and brands of all sizes enhance the customer purchase journey and drive deeper engagement with their communities and customers. No coding experience is required. Just design, publish, measure and monetize.

Location: Remote

Hours: Full time

The role

At Infinite Reality, we are building the next-generation of “immersive commerce”, using our 3D environment creation and AI sales concierge tools. As a Senior Product Manager, you will drive the product strategy and development of our AI sales concierge, ensuring it meets the needs of
retailers and shoppers. You will collaborate with cross-functional teams to build an intuitive, user-friendly platform for retailers to configure and for shoppers to interact with. This role requires both strategic thinking and detailed execution to shape the future of online commerce. We are building the future of online shopping. Online store owners will be able to easily create 3D showrooms powered by our AI sales concierge. The AI sales concierge seamlessly integrates with e-commerce platforms such as Shopify to automatically pull in a retailer's inventory and product details. A conversational interface guides customers through their shopping experience, helping them find products quickly and efficiently, while also providing personalized recommendations based
on their needs.

What you’ll do

• Lead Product Development: Oversee the entire product lifecycle for AI sales concierge product, from concept through launch and iterative improvements.
• User-Centric Design: Collaborate with designers, engineers, and stakeholders to create intuitive and powerful tools that power AI shopping.
• Market Research: Conduct thorough market and user research to identify trends, user needs, and opportunities for innovation.
• Roadmap Management: Define and prioritize the product roadmap, ensuring alignment with business objectives and user requirements.
• Cross-Functional Collaboration: Work closely with engineering, marketing, sales, and support teams to ensure successful product delivery and adoption.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the success and impact of the AI sales concierge.
• Feedback Integration: Gather and analyze user feedback to continuously refine and enhance the product.
• Strategic Planning: Develop and execute strategies to differentiate AI sales concierge in the competitive landscape of AI sales agents.

What you’ll bring

• 3+ years of product management experience, ideally with SaaS eCommerce platforms
• Proven ability to lead cross-functional teams in building and launching products.
• Strong understanding of existing eCommerce platforms like Shopify, BigCommerce, WooCommerce and the eCommerce industry
• Experience with user experience design principles and agile methodologies.
• Excellent communication skills with the ability to work with engineers, designers, and senior leadership.

We’ll be extra pumped if you have

• Experience with LLM AI platforms like ChatGPT, Claude, Gemini or similar.
• Knowledge of AR/VR, WebXR, or 3D web technologies like WebGL, Babylon.js, Three.js, and Play Canvas.
• A strong desire to reimagine what it means to create the future of immersive commerce

Base pay will depend on a variety of job-related factors, which may include education, certifications, experience, market demands, and locations.

Benefits

• Paid Time-Off: We offer flexible vacation time, 10 company holidays + we shut down Christmas to New Years
• Health Plans: We offer robust medical, dental, and vision plans for you and your dependents. Disability, life insurance, and FSA benefits are also available
• Wellness: Access to Teladoc and an EAP
• Parental Leave: Paid leave
• Retirement Savings: Contribute pretax earnings to our 401(k) Plan

Our Culture

• Impact: Play a crucial role in our growth journey.
• Culture: Join a vibrant team valuing creativity and collaboration.
• Growth: Thrive in a fast-paced, dynamic environment.
• Reward: Enjoy competitive compensation, equity opportunities, and comprehensive benefits.
• Ready to shape our future? Apply now and be part of something extraordinary!

We’re looking for more forward-thinking and collaborative people to be a part of our innovation journey and mission to push the boundaries of technology. If you’re ready to help us achieve this vision — we’d love to hear from you!  At Infinite Reality, we're looking for people invigorated by our values and drive to change the world, not just those who simply check off boxes.

Infinite Reality embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We strive to build a company that reflects a global audience.

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