Collections Specialist

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are looking for a Collections Specialist to join our team in Montreal. You will be part of the Finance team and be reporting to the Team Lead. As a Collections Specialist, you will hold a customer-facing role and will primarily be responsible for contacting our customers with overdue account balances. 

What you’ll be doing:

• Making outbound collection calls in a professional manner while keeping and improving customer relations (50+ per day).
• Collecting customer payments in accordance with payment due dates.
• Identifying issues attributing to account delinquency and discussing them with management and with Sales Rep.
• Interacting with collection agencies through on-going communication to resolve delinquent accounts.
• Supporting operations by managing customer overdue accounts and collection activities by identifying the accounts delinquent/ Default/Write-off….etc.
• Assisting with daily Cash application.

What you need to bring:

We’re a team of 18 people located in North America, Europe and Asia Pacific. If you love talking to customers, are familiar with accounting practices and can remain friendly, calm and authoritative, then this is the job for you!

We're looking for a candidate who has experience with the following:

• 1-2 years of experience in a collection function or customer facing role.
• Excellent written and spoken English and French.

Even better if you have, but not necessary: 

• Knowledge of the finance industry 

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.