Director, Operations

About the Role:

As Operations Director, you will be the strategic force behind the seamless integration of people, process, data and technology—ensuring operational excellence across a high-profile global client account. You’ll work cross-functionally to drive efficiency, consistency, and innovation, shaping the backbone of how we deliver.

Areas of responsibilities 

1. Internal operation leadership – oversee team ways of working and processes to ensure the team are working as efficiently as possible

• Oversee and continuously improve working practices across disciplines working on the client account, including client leadership, digital performance, data & analytics and local market teams
• Work closely with client leadership teams and performance teams to drive efficiency, process improvements and high-quality outputs throughout the campaign planning cycle, including planning, execution, reconciliation and finance
• Embedding a culture of communication, inclusion and collaboration between internal teams at OMD, at the central EMEA office and with our numerous market teams

1. Client and business operations, leading the global client relationship from an operational standpoint to ensure best in class workflow through automation and efficiency

• Act as operational lead for the global client relationship—driving world-class delivery through streamlined processes, automation, and data-enabled decision-making.
• Lead regular operational status meetings with client-side media and procurement teams; own all operational documentation and reporting.

1. Proactively develop future-facing processes to optimise ways of working for team and client - spotting problems and smartly solving them through operations

• Identify and implement forward-looking operational solutions, leveraging automation and emerging technology to future-proof delivery

1. Be a part of agency operations team and develop though leading and industry leading initiatives

• Engagement into the wider agency business transformation team, sharing learnings, attending training sessions and collaborating on cross-account operational workstreams
• Keep up to date with the latest agency tools and technology capability, including maintaining an understand of AI capabilities and potential impacts on account ways of working and any potential efficiency gains

 

Skills required: 

• Ability to work as across a range of concurrent workstreams, with appropriate support
• Proven ability to deliver process improvement, both in terms of building new solutions and improving existing ones
• Ability to assess problems and prioritise fixes, ideally with a lean mindset
• Ability to take unstructured work and build out a defined, documented and replicable process, both solo and alongside a wider team depending on the nature of the task. Optimally processes would be developed in a way which could be transferred with other OMD/OMG clients
• Good understanding of media and underlying principles of media buying
• Demonstrated competence handling clients in the day-to-day flow of work
• Competence working with and managing data, ideally with experience of working in PowerBi
• Strong experience implementing and working within project management systems, e.g Asana/Jira/Hive. 

 

 

About the Agency:

At OMD EMEA, we strive to deliver on our promise of ‘better decisions, faster‘ for our clients, partners and all 6,000+ OMDers across our region every day. As part of the world’s largest media network, our business is staging experiences for consumers who have more choice and less attention than ever before. The key to the process is empathy. Empathy to see the world through the eyes of the consumer, to recognise the needs of our clients and to identify aspirations of our talent.

Learn Fast, Act Fast. To help navigate the road to a ‘new normal’, learning from, and acting upon data signals at scale and speed is crucial. Visit Why OMD? to learn more about our unique Act Fast Framework.

Our working pattern for colleagues is to be present in the office three days a week at our offices in London with the other days available to work remotely. Let us know if you have any questions about our working pattern as part of your application and interview process.

Flexible Working

At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working.  Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

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Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at beyourbest@omnicommediagroup.com to let us know how we can support you.

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Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on https://omnicommediagroup.com/recruitment-privacy-notices/.