New

UX Researcher II, Monetization + Commerce

United States, San Diego, CA

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

UX Researcher II, Monetization + Commerce

San Diego, CA

As a User Experience (UX) Researcher II, your role involves leading and supporting various research projects.

As an ideal candidate, you are experienced in Generative Research (qualitative and quantitative), Concept Research, and Evaluative Research. Your role is to complement business, product, and design strategy and help deliver outstanding innovative user experiences. You let your passion shine by consistently advocating for user needs and collaborate with cross-functional partners to implement the best solutions to user problems. You provide valuable feedback to both peers and managers to help grow the research team at all levels. You have an excellent understanding of the UX Design process, principles and patterns, and technological capabilities/limitations.

You’ll join a team that values curiosity, collaboration, shared success, and continuous learning. We support each other, give and receive feedback, and are always evolving, improving not just what we deliver, but how we work together. We’re looking for someone who values thoughtful collaboration, brings others along in the process, and wants to grow with the team.

Role & Responsibilities:

  • Lead end-to-end research projects of medium to large complexity using established qualitative and/or quantitative methods, ensuring timely delivery and high-quality standards.

  • Support related research projects by identifying collaboration opportunities, proposing appropriate approaches, and working across teams to drive alignment.

  • Proactively draw connections across studies to surface patterns and insights in assigned area.

  • Show good judgment in selecting appropriate methodologies and evaluation techniques based on research goals and project constraints.

  • Raise roadblocks and seek mentorship as needed with senior researchers or managers.

  • Communicate findings clearly to technical and non-technical audiences through compelling, actionable results.

  • Build and maintain positive relationships to align on goals and drive research impact.

  • Account for cross-functional dependencies and system-level considerations in research planning and execution.

  • Collaborate with external vendors and consultants, providing clear direction and feedback to ensure quality outcomes.

Requirements:

  • Minimum BA/BS degree in Human-Computer Interaction (HCI), Human Factors, Social Sciences, UX Design, related field or equivalent experience.

  • 2-4 years of UX Research, and related experience, shown in a portfolio of projects.

  • Proven record of conducting research at all stages of product development.

  • Strong proficiency in multiple UX research techniques.

  • Strong grasp of industry-standard UX research methods: ethnographic, in-depth & group interviews, evaluative (e.g. concept testing), & quantitative (surveys).

  • Applies systems thinking and problem-solving skills to design challenges, balancing user needs with technical realities to support practical, scalable solutions.

  • Experience providing research and deep insights leading to compelling and quality interfaces.

  • Strong communication skills and ability to build and sustain internal and external partnerships.

  • Take part in team efforts to improve research workflows, helping how we evolve our research practices and operations as a team.

  • Able to handle a set of concurrent tasks/projects at one time and prioritize higher value tasks with more immediate needs.

  • Experience working in a complex, cross-functional organization is a plus.

  • Knowledge of technical aspects of video game development is a plus.

  • Familiarity with commerce and monetization models in related industries is advantageous.

  • Strong storytelling skills are a plus.

#LI-LF1

 Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

 

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. 

In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

 

The estimated base pay range for this role is listed below.

$135,000 - $202,400 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...

US Voluntary Demographic Question

 

Voluntary Self-Identification

Our vision at PlayStation is to bring out the best in our global team members by creating a sense of belonging, being a place where they can grow, and ensuring everyone feels valued, heard, and supported so we can push the boundaries of play. That vision begins our candidates, and we are working to better understand the diversity of our candidate population.  
 
This data will also be aggregated and sent to the government for reporting purposes. Please know that the completion of this form is entirely voluntary. Your personally identifiable information (name, address, etc) will not be considered in the hiring process or thereafter. Any information that you choose to provide will be recorded and maintained in a confidential file for XX time.

 

Protected Veteran

You are a “protected veteran” under United States law if any of the following apply to you:

  • Disabled Veteran: a veteran of the U.S. military who is entitled to compensation (or who would be entitled to compensation if not for the receipt of military retired pay) under the administration of the Secretary of Veterans Affairs and/or a person who was discharged or released from active duty because of a service-connected disability. 
  • Recently Separated Veteran: a veteran who has discharged or released from active duty in the U.S. military within the last three years.
  • Armed Forces Service Medal Veteran: a veteran who, while serving on active duty in the U.S. military, participated in a U.S. military operation for which an Armed Forces Service Medal was awarded pursuant to Executive Order 12985.

 

Disability

Under U.S. law, you are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and will not be seen by selecting officials or anyone else involved in making personnel decisions, nor will it be shared with our accommodations team . Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...