Solutions Architect

The Company 

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Role  
As a Solutions Architect at Versaterm Public Safety, you will design innovative solutions that enhance the effectiveness of public safety agencies. You will play a crucial role in understanding customer needs, developing technical specifications, and creating architecture blueprints that align with business goals and objectives. This role requires a deep understanding of software architecture patterns, cloud computing technologies, and a commitment to developing secure, scalable, and high-quality solutions. 

What You’ll Do 

Architectural Design & Strategy: Develop scalable and efficient solution architectures for new and existing products while ensuring alignment with business goals and technological best practices. 

Stakeholder Collaboration: Work closely with internal teams (engineering, product management, sales) and external stakeholders (clients, partners) to translate requirements into technical specifications and solutions. 

Integration Management: Lead the integration of products and services, including NG911, CHS, ESINET, and other public safety systems, to ensure seamless interoperability and performance. 

Technical Leadership: Provide mentorship and guidance to development teams, ensuring architectural standards and security protocols are upheld throughout project lifecycles. 

Performance Optimization: Identify and resolve performance bottlenecks in existing systems through architectural improvements and resource optimization. 

Compliance & Standards: Ensure solutions comply with relevant industry standards (e.g., NG911, NENA) and support the reliability and security requirements of public safety communications. 

Documentation & Knowledge Sharing: Maintain up-to-date documentation of solution designs, configurations, and best practices to support ongoing knowledge transfer and system support. 

What You Bring 

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field (Master’s degree is a plus). 

• 5+ years of experience in solution architecture, preferably in the telecommunications or public safety sector. 

• Strong knowledge of telecommunications infrastructure, especially in NG911, VoIP, SIP, and ESINET.  

• Proficiency in cloud-based architectures (AWS preferred), virtualization, and VPN. A Certification in solution architecture or related fields (e.g., AWS Certified Solutions Architect) is a plus. 

• Familiarity with database design and optimization.  

• Experience with integration tools, APIs, and data management.  

• Bilingual in English and French. 

• Familiarity with regulatory and compliance standards in public safety (e.g., NENA, NG911). 

• Excellent communication and interpersonal skills to interact effectively with technical and non-technical stakeholders.  

• Strong problem-solving abilities and attention to detail. 

• Ability to manage multiple priorities in a fast-paced environment. 

Equal Opportunity 

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.