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Data Ops Analyst

São Paulo, Brazil

About us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About AB InBev Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

About the Role
We are looking for an Operations Specialist to oversee the day-to-day execution of our data product operations. This role is a hybrid between technical support, team management, and process optimization. You will lead a team of 5 operations analysts, manage issue resolution for bug tickets, provide client-facing support, and collaborate with the Product Manager to build and refine workflows and dashboards for operational excellence.
This is a hands-on position that requires both technical proficiency and leadership skills. You will serve as the go-to person for operational escalations and act as a liaison between internal teams, ensuring seamless delivery and continuous improvement of our data products.
 
What you'll do:
  • Team Management: Lead, mentor, and coordinate the daily tasks of 5 operations analysts, ensuring SLAs are met and performance is aligned with team goals.
  • Issue Resolution: Own and prioritize bug ticket resolution, collaborating with engineering when necessary.
  • Client Support: Serve as a secondary point of contact for clients requiring operational support, ensuring high-quality communication and resolution of requests.
  • Process Design: Work closely with the Product Manager to define and implement workflows for operations, ensuring they are scalable and efficient.
  • Documentation: Ensure procedures, known issues, and solutions are well documented for internal and external knowledge bases.
What you'll need:
  • Technical Skills:
    • Proficiency in Python for scripting, automation, or analysis.
    • Basic SQL for querying data.
    • Familiarity with REST APIs (how to interact, test endpoints, basic troubleshooting).
  • Operational Skills:
    • Strong problem-solving and organizational skills.
    • Experience with ticket management tools (e.g., JIRA, Zendesk, ServiceNow).
  • Leadership Skills:
    • Demonstrated ability to manage small teams and deliver results under pressure.
    • Excellent communication and interpersonal skills.
    • Client-facing experience is a plus. Languagues:
  • Language Skills:
    • Spanish Advanced/Fluent
    • English Advanced 

What We Offer:

  • Performance based bonus*
  • Attendance Bonus* 
  • Private pension plan
  • Meal Allowance
  • Casual office and dress code
  • Days off*
  • Health, dental, and life insurance
  • Medicines discounts
  • WellHub partnership
  • Childcare subsidies
  • Discounts on Ambev products*
  • Clube Ben partnership
  • Scholarship*
  • School materials assurance
  • Language and training platforms
  • Transport allowance

 

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Demographic Brazil

ABInBev is committed to creating a diverse and inclusive workforce and culture. We conduct confidential surveys to better understand & ensure we provide equal opportunity throughout our end-to-end recruitment process. Individuals seeking employment at ABInBev are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

When you apply to a job on this site, the personal information contained in your application will be collected by ABINBEV SERVICES LLC. Your personal information will be processed in accordance with the law for the purposes of managing ABINBEV’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

On a voluntarily basis and subject to receiving your express consent, you’ll be asked demographic questions about your ethnicity, gender, sexual orientation and ability status. We collect this information for the purposes of supporting a diverse and inclusive workforce - it will not be considered in the hiring process or thereafter and all information will be reviewed collectively rather than individually. We won’t sell or share this information with third parties, but please note that we use Greenhouse Software Inc to manage the recruitment and hiring process on our behalf.

Your personal information will be retained by us for 2 (two) years from collection. You have the right to request access to your personal information, to request that your personal information be rectified or erased, and to request that processing of your personal data be restricted at any time. You can do so by contacting https://contactus.ab-inbev.com/ if you are located outside Europe, and emailing abi-team@firstprivacy.com if you are located in Europe. We expect that our procedures will deal fairly and promptly with your request. However, if you remain dissatisfied, you have the right to lodge a complaint with your local data protection authority.

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