Senior Technical Services Manager

A Snapshot 

As the Senior Technical Services Manager, you will report to the Operations Director and work closely with the rest of the Operations team, making your mark in a number of ways: 

• Oversee critical environment operations and maintenance planning activities at your data centre
• Lead, mentor, and train a team of Technical Services Managers, and contract management of site facilities providers for the tactical delivery of maintenance activities
• Work closely with Building Services Manager on other property related matters 

Please note, this role will be mainly based in our data centre in Melbourne. 

Your Day to Day 

• Effectively manage the site and achieve 100% uptime and compliance with customers' SLAs and safety
• Oversee the planning and coordination of all preventive maintenance and repair works; ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers
• Coordinate with development team to manage construction activity and installations, to ensure system design, installation and testing adhere to operational standards
• Review and support customer capacity management plan to ensure power capacity is well maintained and within limitations
• Maintain site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. RA, SWMS and EHS
• Ensure compliance with site held accreditations, including, but not limited to, ISMS, SOC2, PCI, ISO9001, ISO14001
• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety
• Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations
• Attend witness testing of all equipment during commissioning to validate sequence of operations
• Receive and review all operational documentation for new capacity
• Handle provisioning of data centre services including connectivity, power services, deployment, and any additional services to be delivered to the data centre customers
• Manage minor capital projects for customers/internal purposes
• Run all maintenance and repair vendors and OPEX budget
• Track operational metrics, data and analyse risks
• Conduct regular property inspections
• Evaluate plans and promote operational efficiency, passion for continuous improvement including power utilisation and cost efficiency 

Requirements: 

• 8+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, semiconductor, trades or related fields
• Electrical or mechanical trade background or degree preferred. Solid understanding of data centre infrastructure, including power and cooling systems, fire, and security systems
• Knowledge of local statutory regulations and requirements
• Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals
• Able to read and comprehend single line diagrams
• Experience running 3rd party service providers; setting and managing critical metrics, negotiating contracts and pricing for services
• Familiarity with Customer Portals, BMS, Computerized Maintenance Management Systems, CAD is a plus
• Good leadership and experience in supervising small teams of technical staff
• Effective key partner management experience
• Strong customer centric approach, and ability to drive front-line staff attitude change
• Ability to deliver effective presentations