Head of Operations, US

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential. 

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 50,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List. 

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! 

ABOUT THE ROLE

You are responsible for operational performance in the US market. You report to the Head of Expansion, with a dotted line to the US GM. You interact with senior leadership on daily basis.

• Help launch Aspire in the US hands on
• Build & maintain all local SOPs, trackers, management reports for the US together with the functional leaders
• Supervise operational performance for US clients: Onboarding, Customer Support, Financial Crime, Payment processing, Product performance 
• Continuously ensure seamless user journeys across the platform, monitor client incidents, & test the product hands 
• Build the roadmap for US operations
• Participate in hiring US team members
• Work closely with internal - Operations, Product, Growth, Compliance, & external stakeholders - regulators, partners, vendors - to achieve top notch operational performance in the US.

YOUR PROFILE

• You have done it before - 10+ years operational experience, with fintech leadership experience. You understand all aspects of financial services, including payments, financial crime, financial risk
• You can build a vision and action plan - You come up with a vision & strategy for your team, build and action plan based on this and execute it, effectively & without supervision, rallying other leaders to your cause
• You have strong communication & project management skills - You are used to communicating with senior executives, as well as with on-the-ground officers. Your communication is clear, structured, and concise. You know how to project manage large projects with a lot of dependencies
• You are customer-obsessed - Putting yourself in the shoes of the customer comes naturally to you. The customer comes first.

The annual US base salary range for this role is $120,000 - $200,000. This salary range may cover a number of levels at Aspire and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, performance in the interview process and final location.

What we offer

• Uncapped flexible annual leave.
• Hybrid work arrangement. 
• Training subsidy for your professional growth.
• Wellness benefit.
• Team bonding budget to foster collaboration and sense of belonging.
• Flexibility to work from anywhere (for up to 90 days per annum).
• Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.
  

Equal Opportunity Statement 

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. 

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com.