Helpdesk Support Specialist

Draper, Utah, United States

Innovate with purpose

 

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

 

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

 

At BILL, we listen, learn, and lead—fostering collaboration and a drive for continuous growth. We’re committed to building a diverse and inclusive workplace that values each person’s unique skills and experiences. Even if you don’t meet every requirement, we’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

 

✨ Let’s give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

Bill.com is seeking a well rounded and very hands-on Helpdesk Support Specialist to join our growing team of like-minded and talented IT experts. A successful candidate for this position should be able to handle a fast-paced and growing environment. The Helpdesk Support Specialist will drive supporting our end user computing, productivity applications, telephony, and video conferencing systems.

 

We’d love to chat if you have:

  • Bachelor's Degree in related field or equivalent work experience
  • 2+ years of IT support experience
  • Troubleshooting experience for desktop/client software/hardware issues
  • Knowledge of Windows Servers, Domain Controllers, and Active Directory Administration
  • Knowledge of MacOS and Windows Administration in an enterprise-level business environment
  • Experience in administration support with end user products such as Google Workspace, Adobe Suite, Endpoint Security Software
  • Must have a basic understanding of networking protocols and services like IP, DHCP, and DNS
  • Exposure to popular cloud hosted apps such as Okta, Slack, JIRA, Confluence, Netsuite, Salesforce.com, and Zoom

The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

Draper UT pay range

$70,700 - $84,900 USD

What’s in it for you? 

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. 

Here is a preview of some of the amazing benefits here at BILL:

  • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
  • HSA & FSA accounts 
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off 
  • Employee Stock Purchase Program with employee discounts
  • Wellness & Fitness initiatives
  • Employee recognition and referral programs
  • And much more

Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.

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