Senior Technical Writer

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview 

Diligent is seeking a Technical Writer to join our team. We are looking for a talented candidate that can develop documentation for Diligent products, and at the same time develop forward-thinking strategy, systems and process. The successful candidate must be able to rapidly develop breadth and depth of expertise in our products and services. They’ll also be an expert at synthesizing technical information into clear communication to enable our users to quickly get the full value from our products.

Key Responsibilities 

• Develop Diligent product expertise by interviewing subject matter experts, performing technical research, and participating in hands-on testing and validation of procedures and related software tools.
• Take on documentation efforts for new and existing product launches
• Analyze existing and potential content, focusing on reuse opportunities.
• Synthesize technical communication into simple ideas. Design and develop clear, concise, complete, and correct technical copy in a clear writing style.
• Perform style and structure reviews to ensure adherence to standards and best practices.
• Communicates and cooperates with cross-organization peers and proactively keeps stakeholders informed.

Experience Required:

• A passion for excellence in communication, regardless of form. Strong ability to communicate in verbal and written formats.
• 5+ years of experience in professional writing, preferably in a technology environment
• Can provide 2 to 3 writing samples demonstrating ability to succeed in this role.
• Forward thinking; develops a vision for what’s next.
• Ability to write and communicate in a range of styles and tones.
• Writes clear, concise, complete, and correct technical copy in a single sourcing environment using structured writing.
• Ability to edit and apply standards to the work of others to give all communication a uniform voice.
• Not content to sit around and await instructions. Constantly strives to improve information products and procedures for creating t

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}