Strategic Field Implementation Consultant, Paris

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are seeking an experienced and highly skilled Strategic Field Implementation Consultant to join our dynamic team in Paris. As the Strategic Field Implementation Consultant, you will play a pivotal role in the successful implementation of Lightspeed Restaurant (K-Series) POS system for our highest value clients nationwide, as well as other European locations, while fostering strong client relationships. This role requires advanced expertise in POS technology and a proven track record of successful implementations. You will collaborate closely with internal teams and high-value clients to ensure the successful deployment of our solutions, providing a white-glove, high-touch human experience.

What you’ll be responsible for: 

• Lead the end-to-end implementation of POS solutions for our highest-value customers, ensuring a personalized approach.
• Ensure the configuration and customization of POS systems meet the unique requirements of each high-value client.
• Develop and maintain strong client relationships, understanding their unique needs and goals.
• Develop and execute comprehensive project plans for POS implementations, incorporating white-glove service principles.
• Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects.
• Provide white-glove service by anticipating client needs, addressing concerns proactively, and ensuring a seamless experience.
• Conduct regular check-ins, building rapport and ensuring customer satisfaction.

• Possess advanced knowledge of POS technology and its applications.
• Collaborate with technical teams to address client-specific configurations, customizations, and integrations.
• Troubleshoot technical issues and provide solutions in a timely manner.
• Provide technical support and guidance to clients during the hardware installation process. 
• Conduct comprehensive, personalized training sessions for clients, tailoring the approach for their unique needs.
• Develop and maintain detailed documentation for clients and internal teams.
• Seek continuous improvement by gathering client feedback and adapting implementation processes accordingly.
• Ensure the quality and accuracy of POS system implementations.
• Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.
• Create and maintain detailed project documentation, including project plans, status reports, and post-implementation reviews.

What you’ll be bringing to the team:

• Proven project management skills with the ability to manage multiple projects simultaneously
• Previous experience in the hospitality industry (restaurants, hotels, etc.);
• Advanced knowledge of POS technology and solutions
• Highly organized, self-motivated and self-educated; you will manage your own schedule;
• Excellent communication (EN/FR) and interpersonal skills, with a strong emphasis on building relationships.
• Strong attention to detail with an emphasis on customer service;
• Flexible availability to work evenings and weekends; 
• Fluent in French and English
• Driving licence required 

Even better if you have, but not necessary:

• Proven experience as a Field Implementation Consultant in the POS technology industry
• Passion for technology
• Self starter that seeks to identify and improve processes
• Experience with high GTV clients in the hospitality industry

What’s in it for you:

Come live the Lightspeed experience…

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health 
• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform 
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year 
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community
• Transit benefit if you travel by public transport to the office 
• Lunch reimbursement on the days you work from our Paris office 
• Healthy snacks and after work organized by the company
• Health insurance with attractive guarantee plans

Lightspeed est fier d'être un employeur respectueux de l'égalité des chances et s'engage à créer un lieu de travail inclusif et sans barrières.
Lightspeed accueille et encourage les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.

À propos de nous

Propulsant les commerces qui sont le moteur de l’économie mondiale, la plateforme de commerce tout-en-un de Lightspeed aide les commerçants à innover afin de simplifier, adapter et offrir des expériences client exceptionnelles. Notre solution infonuagique transforme et unifie les opérations en ligne et hors ligne, les ventes omnicanaux, l’expansion avec de nouveaux emplacements, les paiements internationaux, les solutions financières et la connexion aux réseaux de fournisseurs.