Account Executive, Ticketing

About the Role:

Reporting to: Account Manager

We are looking for an enthusiastic Account Executive who can thrive in a team environment but is also a self-starter who can work independently. The role includes market and guest communications, ticket and hospitality asset management and guest programme planning and delivery across the UCL season and finals for a high-profile client.

The successful candidate will be joining a creative and dynamic team and supporting ongoing projects. Main day-to-day responsibilities will include, but are not limited to:

• Dedicated email inbox management; responding to clients, market contacts, and key stakeholders in a timely manner
• Liaising with clients and rights holders on ticket and hospitality allocation and requests
• Management of tickets and hospitality assets through the ticketing and guest management system, including, but not limited to, drafting copy; updating imagery; managing inventory, requests, and approvals; and sending out guest invitations and managing RSVPs
• Support with in-season tracking of ticket allocations, financial tracking, billing, and reporting
• Regular stakeholder calls, producing status reports, meeting notes and actions to ensure that the project is kept on track

Desired Skills & Experience

• Excellent written and verbal communication skills
• Strong use of MS Office, in particular: Word, Excel, PowerPoint, and SharePoint
• Excellent attention to detail with the ability to recognise and prioritise tasks
• Ability to work both as an independent agent and as a member of a team
• Proactive mindset and can-do attitude
• Sports industry experience is ideal, but not essential
• Agency experience is ideal, but not essential
• Administration experience ideal, but not essential
• Experience in event and ticketing management ideal, but not essential
• Experience in guest communications ideal, but not essential

You need to have the ability & willingness to work flexibly, usually in the London office, with occasional UK travel, on-site at events and some weekend work.

This is a full-time role & you must be eligible to work in the UK.

Fuse job descriptions are not intended to be restrictive and are a guideline to the duties in this role.

We are committed to providing comprehensive training & development plans for all team members.

 

About the Agency:

Culturally Connected, Seriously Effective. 

A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports.  These connections make our clients more memorable - the key to unlocking effectiveness. 

Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement. 

Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes. 

We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s, and Just Eat Takeaway.com. 

Follow us @fuse_agency Visit us online. Find us on LinkedIn 

Flexible Working

At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working.  Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

---

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at beyourbest@omnicommediagroup.com to let us know how we can support you.

---

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on https://omnicommediagroup.com/recruitment-privacy-notices/.