New

Senior UX Researcher

United States, Remote

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

CONTRACT ROLE

Insomniac is looking for a contract Senior User Experience Researcher. In this role, the Senior UX Researcher is responsible for leading the research process for a AAA title. This role involves established industry methodologies to enhance the usability and player experience of game content. The researcher collaborates with the team to develop comprehensive reports that summarize both qualitative and quantitative feedback for the development team, informing creative decisions.

This position is hybrid with the requirement to work at the Insomniac Games Burbank UX Lab over a 3-month period to help kick off research on a project in early production.

If this is the opportunity you have been looking for, please read on:

Essential Functions and Responsibilities

  • Oversee user experience research on a medium-sized project.
  • Define research goals, success criteria, survey designs, and comprehensive test plans in collaboration with development and external research teams.
  • Lead advanced research methodologies, including Rapid Iterative Testing and Evaluation (RITE), A/B testing, and narrative testing.
  • Conduct and moderate usability studies, including one-on-one sessions, focus groups, and multi-participant playtests.
  • Present qualitative and quantitative findings to project teams and studio leadership through written reports and debrief presentations.
  • Deliver talks and presentations on project findings that impact research and project development.
  • Collaborate with analysts to utilize telemetry tools and develop dashboards and visualizations.
  • Identify and articulate contributing factors to key issues, such as game system dynamics and player behaviors.
  • Advocate for inclusive design through targeted testing of accessibility features and authentic character portrayals.
  • Conduct studies outside of game testing to improve workflow processes.
  • Other duties may be assigned.

Additional Responsibilities

  • Guide and mentor junior members of the team.
  • Collaborate with recruitment agencies to find external participants that meet criteria for the player demographic.

Qualifications

  • Proficiency in mathematical concepts such as probability, statistical inference, and fundamentals of geometry and trigonometry.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Proficient in reading, analyzing, and interpreting scientific and technical journals, financial reports, and legal documents.
  • Strong writing skills for creating speeches and articles that conform to prescribed styles and formats.
  • Ability to effectively present information to top management and key stakeholders.
  • Capable of solving practical problems and dealing with a variety of concrete variables in situations with limited standardization.
  • Emphasis in psychology, human-computer interaction, human factors, or a related field is ideal.

Computer Skills

  • Mastery of Microsoft Office Suite, and survey software such as Qualtrics.
  • Familiarity with analytics tools like Looker, Tableau, Excel, and Power BI.

Travel Requirements

Researchers are expected to be available to come into the Insomniac Burbank studio lab about 2-5 days per month. Outside of that, the job is primarily remote.

We look forward to hearing from you. Please use the link below and apply. Thank you!

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...

US Voluntary Demographic Question

 

Voluntary Self-Identification

Our vision at PlayStation is to bring out the best in our global team members by creating a sense of belonging, being a place where they can grow, and ensuring everyone feels valued, heard, and supported so we can push the boundaries of play. That vision begins our candidates, and we are working to better understand the diversity of our candidate population.  
 
This data will also be aggregated and sent to the government for reporting purposes. Please know that the completion of this form is entirely voluntary. Your personally identifiable information (name, address, etc) will not be considered in the hiring process or thereafter. Any information that you choose to provide will be recorded and maintained in a confidential file for XX time.

 

Protected Veteran

You are a “protected veteran” under United States law if any of the following apply to you:

  • Disabled Veteran: a veteran of the U.S. military who is entitled to compensation (or who would be entitled to compensation if not for the receipt of military retired pay) under the administration of the Secretary of Veterans Affairs and/or a person who was discharged or released from active duty because of a service-connected disability. 
  • Recently Separated Veteran: a veteran who has discharged or released from active duty in the U.S. military within the last three years.
  • Armed Forces Service Medal Veteran: a veteran who, while serving on active duty in the U.S. military, participated in a U.S. military operation for which an Armed Forces Service Medal was awarded pursuant to Executive Order 12985.

 

Disability

Under U.S. law, you are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and will not be seen by selecting officials or anyone else involved in making personnel decisions, nor will it be shared with our accommodations team . Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...