IT Analyst

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Job Title: IT Analyst
Company: New Era Technology (www.neweratech.com)
Location: Bangalore (Work from Client Location)
Employment Type: Full-time | Permanent

About Us:

New Era Technology is a global technology solutions provider with offices across the globe. We deliver transformative IT solutions and services that help organizations thrive in the digital era. Join our growing team of professionals as we continue to expand and innovate.

Job Overview:

We are looking for dynamic IT Analysts to join our internal technical support team. In this role, you will provide Level 1 technical support to internal users via phone and ticketing systems, resolving issues efficiently while delivering a high standard of customer service.

Key Responsibilities:

• Serve as the first point of contact for internal IT support via calls and tickets.

• Troubleshoot and resolve procedural, process, and technical issues.

• Document and track all support interactions using service desk tools.

• Take complete ownership of issues until successful resolution or escalation.

• Ensure adherence to SLAs and provide timely updates to users.

• Collaborate effectively with peers and other teams for complex problem resolution.

• Identify patterns in reported issues and suggest long-term fixes or process improvements.

• Act as an internal advocate for users and ensure their concerns are addressed.

• Participate in shift-based and 24/7 rotational support, including weekends and night shifts.

• Propose enhancements to improve Service Desk operations and customer satisfaction.

Qualifications & Requirements:

• Graduate Degree in Computer Science, Electronics, or a related field preferred.

• Excellent communication skills (both verbal and written).

• Ability to interact confidently with users across various levels (IT and non-IT).

• Willingness to work in rotational shifts including nights and weekends.

Preferred Skills:

• Minimum 6 months of experience in international call centers or service desks.

• Exposure to global IT support environments or technical troubleshooting.

• Certifications in Technical Support/Helpdesk (e.g., ITIL, CompTIA A+) are a plus.

• Knowledge of Windows OS, Microsoft Applications, and remote support tools.

• Strong problem-solving and crisis management abilities.

• Ability to multitask and prioritize under pressure while maintaining service quality.

Why Join Us:

• Be part of a growing global IT company with a collaborative culture.

• Work on cutting-edge technology with international clients.

• Competitive salary and comprehensive benefits.

• Career advancement and continuous learning opportunities.

Application:

If you're ready to make a difference and grow your career with us, please share your updated resume at:
📧 ruchitha.kalamarla@neweratech.com

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