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Associate Manager - SME Sales
Bangalore
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).
Roles and Responsibilities :
- Create a sales pipeline to convert market customers to capital products.
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and achieving the monthly/quarterly target.
- Review the customer journey, identify how it’s supported, and take a consultative approach to helping clients overcome issues and achieve goals.
- Facilitate interaction and workflow between project team members to ensure deliverables are on time.
- Collaborate, problem-solve, and/or strategize upcoming client meetings
- Prepare necessary documentation or visuals for clients to demonstrate the performance of campaigns; analyze trends in daily-monthly calls and sales funnel to identify areas of improvement
- Work with the marketing team to drill customer references and develop case studies
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data as directed.
- Lead campaigns and promote proactive customer contact strategy to manage and improve Churn, Retention, & Customer Delight at a product level.
Mandatory Qualifications:
- 5+ years of total experience, out of which 3 years have to be in team management within the banking industry or a Fintech company
- A candidate from a product-based background is preferable, as they understand capital products like Loans and Credit.
- The candidate should have experience in team management or mentoring senior associates/associates.
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
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