People Operations Specialist

About Us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

This hybrid position requires two days per week in the office at the nearest hub. 

About you 

You are an organized and detail-oriented HR professional with a couple of years of experience, ideally within HR Shared Services. You have strong knowledge of labor laws, payroll processes, and HR systems like Workday, coupled with your advanced Excel skills,. You thrive in a global, cross-functional environment, balancing multiple priorities with excellent time management and communication skills. Confidentiality and discretion are second nature to you, and you are always seeking ways to improve processes to enhance the employee experience. Fluency in Turkish is essential, and proficiency in English is a strong asset.

About your skills 

• Attention to Detail and Accuracy: The role requires strong data integrity, accurate payroll submissions, and precise compliance with Turkish labor laws, emphasizing meticulousness.

• Confidentiality and Discretion: Handling sensitive employee information and managing confidential processes like payroll and visa support necessitate a high degree of trust and discretion.

• Communication Skills: Effective verbal and written communication in both Turkish and English is critical for liaising with employees, vendors, and global teams.

• Time Management and Prioritization: Balancing various HR processes, vendor relationships, and employee support duties requires strong organizational and prioritization abilities.

• Process Improvement Orientation: The role’s focus on optimizing HR processes and maintaining SOPs highlights the need for a proactive approach to enhancing efficiency and the employee experience.

About this role 

As a People Operations Specialist, you will play a key role in supporting our employee experience by managing critical HR processes within the employee lifecycle from onboarding, and compliance with Turkish labor laws. This position requires strong attention to detail, discretion, and the ability to work across global teams while ensuring data integrity and a seamless employee lifecycle experience. You'll have the opportunity to contribute to system improvements and process optimization, directly impacting the efficiency and scalability of our People Operations team.

What you'll be doing

• Act as a Subject Matter Expert (SME) for People Operations processes, collaborating with cross-functional teams.
• Manage regional relationships with local vendors, Payroll, and Benefits, ensuring accurate and timely payroll submissions.
• Ensure compliance with Turkish Labor Law, maintaining records, and handling timely notifications and reports.
• Support visa processes, coordinate with immigration attorneys, and manage employee communication.
• Provide Tier 1 support for global employee lifecycle changes, from Onboarding to Termination, ensuring consistency with labor laws.
• Respond to employee inquiries, triage and escalate as necessary, ensuring accurate and timely resolutions.
• Develop and maintain documentation and SOPs for business processes and user experience improvement.
• Manage data in Workday, support reporting, and maintain data governance and compliance.

What you’ll have

• 2+ years of HR experience, ideally in HR Shared Services.
• Familiarity with Turkish Labor Law, Social Security, and related legislation.
• Excellent verbal, written, and interpersonal communication skills in both Turkish and English language.
• Strong understanding of payroll cycles and advanced Excel skills.
• Experience collaborating with global teams across multiple regions and time zones.
• Proficiency in Workday, Greenhouse, ServiceNow, or similar SAAS-based systems.
• Ability to work independently within a distributed team and manage confidential information responsibly.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. 

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the Türkiye:

• Core Benefits: Comprehensive medical, dental, life and income protection coverage

• Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 16 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay

• Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

• Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

• Holidays: 15 days of approved leave if the length of service is 2 months in the first year; 21 days of annual leave if the length of term is between 1 and 3 years; 26 days of annual leave if the length of term is more than 3 years (i.e. 26 days for every year after the end of 4 years of service)

Information regarding data privacy is available within the Udemy Careers Privacy Notice.