Assistant Manager - Customer Success

About Zinnov

Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face:

• Where should we invest?

• How do we scale globally?

• What capabilities will win in the next decade?

Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion-heavy slideware.

At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity.

Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations.

Why Globalisation Excellence (GE) 

Zinnov’s Globalisation Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run. 

In GE, you don’t work in silos. You: 

• Own complex, end-to-end client journeys 
• Work across GCC advisory, managed services, and BOT / outsourcing models 
• Influence leadership decisions that shape long-term talent and operating strategies 

This is where strategy meets execution — and where talent plays a defining role. 

About the Role 

We are seeking a dynamic and client-focused Assistant Manager - Customer Success to drive growth, strengthen client relationships, and expand Zinnov’s presence within the GCC consulting ecosystem across India.

The role involves managing key client portfolios, ensuring customer satisfaction, driving renewals and upsell opportunities, and acting as a strategic partner to senior stakeholders across industries and locations. The ideal candidate will bring strong consultative selling capabilities, a deep understanding of GCC-led consulting engagements, and a collaborative approach to deliver measurable business outcomes.

What You’ll Do 

• Account Ownership: Manage end-to-end relationships for assigned client accounts from onboarding to delivery, renewals, and revenue growth.
• Client Engagement: Lead regular client interactions, presentations, and quarterly business reviews to showcase impact, insights, and future opportunities.
• Revenue Growth: Achieve quarterly revenue, renewal, and upsell targets by identifying and converting cross-sell and expansion opportunities across Zinnov’s consulting and platform offerings.
• Stakeholder Management: Build trusted relationships with CXOs, Business Heads, and Transformation Leaders across client organizations; act as a strategic advisor and point of escalation.
• Delivery Partnership: Work closely with consulting, research, and customer success teams to ensure alignment between client expectations and delivery outcomes.
• Value Communication: Collaborate with internal teams to design and present tailored proposals, engagement plans, and impact narratives that reinforce Zinnov’s value.
• Market Intelligence: Stay abreast of GCC ecosystem trends, client needs, and competitive dynamics to proactively position Zinnov as a preferred consulting partner.
• Renewals & Retention: Lead renewal discussions by articulating delivered value, ROI, and forward-looking growth plans.
• Client Presentations: Represent Zinnov in client meetings, forums, and reviews ,demonstrating thought leadership and a consultative approach.
• Travel & Relationship Building: Engage with clients across India, with willingness to travel regularly for in-person meetings and account reviews.

What You Bring 

Qualifications & Experience

• Experience: 5–8 years in Account Management / Client Success / Consulting Sales within a B2B or professional services environment.
• Proven success in managing B2B,enterprise or GCC accounts with measurable achievements in renewals and revenue growth.
• Regular experience in presenting to senior leaders and CXO-level stakeholders.
• Strong understanding of consulting services, GCC operating models, and enterprise engagement dynamics.
• Willingness to travel across India for client meetings and relationship building.

Skills & Attributes

• Excellent communication, presentation, and stakeholder management skills.
• Strategic thinker with strong analytical and problem-solving abilities.
• High emotional intelligence with a client-first mindset.
• Self-driven, organized, and capable of managing multiple complex accounts simultaneously.
• Collaborative and persuasive, with the ability to influence across teams and levels.

Key KPIs

• Account retention and renewal rate
• Upsell and cross-sell revenue from existing accounts
• Client satisfaction (CSAT/NPS)
• Frequency and quality of client interactions and reviews
• Cross-functional collaboration effectiveness

What Success Looks Like  

• Predictable renewals and strong account retention driven by clear value articulation and proactive stakeholder engagement.
• Consistent expansion outcomes through structured account planning and consultative opportunity identification.
• High client confidence and satisfaction driven by strong cadence, crisp communication, and reliable follow-through.
• Strong internal alignment that improves delivery experience and accelerates account growth conversations. 

If you enjoy owning strategic client relationships end-to-end, influencing senior stakeholders through consultative problem solving, and driving renewals and expansion with strong execution rigor — this role offers both impact and growth.

Zinnov is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace. We welcome applications from individuals of all backgrounds, communities, and experiences.