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Director, Marketplace Operations

New York, New York

Who We Are

Authentic is a unified platform that integrates M&A, brand strategy, creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment portfolio. As the world’s largest sports and entertainment licensing company, Authentic connects strong brands with best-in-class partners to optimize long-term value in the marketplace. Its brands generate more than $32 billion in global annual retail sales and have an expansive retail footprint in more than 150 countries, including 13,000-plus freestanding stores and shop-in-shops and 400,000 points of sale. Authentic transforms brands by delivering powerful storytelling, compelling content, innovative business models and immersive experiences. It creates original marketing strategies to drive the success of its brands across all consumer touchpoints, platforms and emerging media

 Why Authentic

 You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai.

What You'll be Working on

The Director of Marketplace Operations will be responsible for managing and optimizing relationships with large retail marketplaces, ensuring seamless operational execution and maximizing sales and profitability. This role will oversee the performance of dropship operations, including product listings, pricing, order fulfillment, and inventory management. The Director will work cross-functionally with teams in supply chain, operations, product, and technology to ensure high performance and efficiency in our marketplace channels.

What You'll be Working on

Marketplace Operations Strategy:

  • Develop and implement a comprehensive marketplace operations strategy to drive growth and operational excellence across key retail partners, including Walmart, eBay, and Target.
  • Lead the execution of marketplace strategies, including listing optimization, order fulfillment, pricing management, and product categorization.
  • Ensure the company’s marketplace operations are aligned with overall business goals, optimizing for profitability, efficiency, and customer satisfaction.

Dropship Relationship Management:

  • Manage and nurture relationships with key retail marketplace partners, acting as the main point of contact for operational execution and performance improvements.
  • Work with account managers at Walmart, eBay, Target, and other major retailers to negotiate terms, solve operational challenges, and enhance the overall partnership.
  • Collaborate with internal teams, including supply chain, merchandising, and technology, to ensure that dropshipping agreements are executed efficiently and meet partner expectations.

Performance Monitoring & Optimization:

  • Track and analyze marketplace performance metrics such as sales, fulfillment rates, return rates, and customer satisfaction.
  • Optimize product listings, pricing, and fulfillment processes to improve overall marketplace performance and maximize sales opportunities.
  • Conduct regular audits and performance reviews of the company's operations on each platform, identifying areas for improvement and implementing best practices.

Order Fulfillment & Inventory Management:

  • Oversee the end-to-end dropshipping process, from order placement to fulfillment, ensuring timely and accurate delivery of products to customers.
  • Work closely with the supply chain and logistics teams to ensure proper inventory levels are maintained to meet marketplace demand, minimizing stockouts and overages.
  • Ensure that all marketplace orders are fulfilled according to SLAs, and develop solutions to mitigate any operational bottlenecks or delays.

Cross-Functional Collaboration:

  • Partner with the technology team to integrate systems and platforms that streamline marketplace operations, ensuring seamless data flow between internal systems and external partners.
  • Collaborate with product, marketing, and merchandising teams to align product offerings with marketplace demand, ensuring successful product launches and promotions on retail platforms.
  • Work closely with the customer service and operations teams to resolve issues related to order fulfillment, returns, or customer satisfaction.

Compliance & Policy Adherence:

  • Ensure full compliance with all marketplace policies and regulations, including product content guidelines, pricing rules, and shipping standards.
  • Manage the adherence to marketplace policies and develop solutions to navigate marketplace challenges, such as account suspensions, product bans, or listing removals.
  • Stay informed of marketplace trends, policy changes, and new features to ensure the company stays competitive and compliant.

Reporting & Performance Analysis:

  • Develop and maintain dashboards to track key performance indicators (KPIs) related to marketplace operations, including sales, fulfillment rates, customer ratings, and returns.
  • Report regularly to senior leadership on the health of marketplace operations, providing insights into performance trends, risks, and opportunities for growth.
  • Identify and implement performance optimization strategies to ensure the highest levels of operational efficiency and customer satisfaction.

Must Haves

  • 10+ years of experience in marketplace operations, eCommerce, or supply chain management, with a focus on managing relationships with major retail platforms like Walmart, eBay, and Target
  • Proven track record of success in leading marketplace operations, including dropshipping, fulfillment, inventory management, and order processing
  • Deep knowledge of marketplace dynamics, policies, and operational best practices across major platforms (Walmart, eBay, Target, etc.)
  • Strong analytical skills with the ability to interpret marketplace performance data and optimize operations for profitability and efficiency
  • Excellent leadership skills, with experience building and leading high-performing teams
  • Exceptional problem-solving and project management abilities, with the capability to manage multiple priorities in a fast-paced environment
  • Strong communication and negotiation skills, with the ability to foster positive relationships with external partners and internal teams
  • Experience with eCommerce technology platforms and ERP/OMS systems (e.g., Shopify, Magento, NetSuite) preferred
  • Knowledge of dropshipping models and third-party logistics (3PL) is a strong advantage

 

 

Primary Location Salary Range: $100,000 - $140,000

Authentic is an equal-opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status, or other legally protected status.

For individuals with disabilities or religious obligations who would like to request an accommodation, please contact talent@authentic.com

To access Authentic' s Privacy Policy, which contains information regarding data collected from job applicants and how we use it, please click here:

https://www.authentic.com/privacy-policy

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