Back to jobs
New

Manager, Application Management

New York, New York

Who We Are

Authentic is a unified platform that integrates M&A, brand strategy, creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment portfolio. As the world’s largest sports and entertainment licensing company, Authentic connects strong brands with best-in-class partners to optimize long-term value in the marketplace. Its brands generate more than $32 billion in global annual retail sales and have an expansive retail footprint in more than 150 countries, including 13,000-plus freestanding stores and shop-in-shops and 400,000 points of sale. Authentic transforms brands by delivering powerful storytelling, compelling content, innovative business models and immersive experiences. It creates original marketing strategies to drive the success of its brands across all consumer touchpoints, platforms and emerging media

 Why Authentic

 You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai.

What You’ll Do

The Manager, Application Management will assist in the evolution and management of the enterprise service offerings within the IT Business Systems group, with a particular focus on supporting the Finance department. Reporting to the Director, Business Systems, the Manager will be responsible for defining and managing vendor and application management processes for new business applications, as well as enhancing existing processes for current business applications.

This individual will be part of a team that bridges the gap between Finance, other business teams, vendors, technology partners, and internal IT teams to operate and maintain key technology platforms. The successful candidate must be willing to work across business units, possess a strong understanding of enterprise IT service delivery models, and have expert knowledge of SDLC methodologies.

Core competencies include strategic roadmap definition and execution, release management, vendor management, learning agility, expectation and relationship management, problem-solving, and strong analytical and communication skills.

What you’ll be working on

Application Management

  • Create, champion and implement vision for formal application management processes including identifying, developing and managing policies, procedures, templates and other documentation
  • Become subject matter expert and create supporting documentation toolkit(s) for application/ system(s) (i.e., logical and technical landscape architecture documentation, integration documentation (APIs, ETLs, SFTPs, flat files))
  • Implement and maintain documentation for system-specific user role matrices in terms of CRUD (create, read, update, and delete), segregation of duties (SOD) documentation, as well as document integration/interface and data dictionaries

Business Expectation Management

  • Partner with business stakeholders to define scope and priorities for application and/or system initiatives (new projects and ongoing maintenance), and ensure understanding of key business objectives to support analysis and solution definition
  • Serve as a key liaison between business stakeholders and users, technology teams and vendor(s)
  • Participate in value stream discussions to identify the current state processes; and elicit, identify and document potential opportunities for improvements
  • Manage application development projects and initiatives in a program management capacity, partnering with business teams and the vendor(s)
  • Manage and partner with business teams and vendors to plan, test, and release upgrades and initiatives such as maintenance releases, major releases, API integrations, SSO integrations, etc.
  • Plan, facilitate, and manage end user training with business stakeholders for new releases and upgrades where applicable, leveraging vendors and internal business partners where possible

Vendor Management

  • Act as point of contact for all production issues or requests, working with business stakeholders to identify priority, and with vendors to triage, analyze and solution
  • Manage to the contractual obligations with vendors, including SLAs, licenses, upgrades, maintenance, defects, and enhancements; may require review and management of Statements of Work (SOW) for new enhancements with vendors
  • Manage contractual production defect remediation SLAs with vendor solution providers by collecting and managing data metrics, communicating defaults, and ensuring credits are provided, where applicable
  • Manage internal and external teams to ensure successful delivery of key application initiatives, upgrades and integrations

Release and Compliance Management

  • Oversee all release management tasks, including working with vendor and business users to plan, test and deploy all application releases, while driving, managing, and implementing essential SDLC methods using test environments, generating test data libraries, managing non-production defect remediation, defining and managing User Acceptance Testing (UAT), and ensuring completion of all SOX and/or internal audit required documentation
  • Maintain audit documentation and comply with all internal and external audit requirements for user access and change management
  • Foster collaboration among cross-functional partners to keep them informed of related projects and other cross-functional development requests
  • Ensure that business decisions and processes made are in compliance with Sarbanes-Oxley

Must Haves:

  • BS degree in computer science or equivalent experience
  • Minimum 8 years of demonstrated experience and proficiency in application management, vendor management, and release management
  • Minimum 5 years of demonstrated experience in customer technical support, with a focus on SaaS solutions at a enterprise level
  • Experience installing and leading the adoption of best practice processes, methods, and technologies
  • Distinctive people skills with a proven track record of influencing, driving change, and stakeholder management, with a bias for excellent customer service
  • Experience managing solutions such as ERP, CPM, NetSuite, and EPM
  • Superior problem-solving skills, in both ambiguous and tactical situations, and a bias for action
  • Strong organization skills with ability to organize others around you
  • Demonstrated flexibility and ability to perform in a dynamic environment, and comfort working in ambiguity
  • Outstanding written and oral communication skills and expert meeting planning and facilitation skills
  • Ability to provide on-call support, as needed (i.e., critical production incident, planned production release) which could be during non-standard business hours such as weekend, evening, or support of global users (i.e., UK)

 

Primary Salary Location:

$120,000 - $140,000

Authentic is an equal-opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status, or other legally protected status.

For individuals with disabilities or religious obligations who would like to request an accommodation, please contact talent@authentic.com

To access Authentic' s Privacy Policy, which contains information regarding data collected from job applicants and how we use it, please click here:

https://www.authentic.com/privacy-policy

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Authentic Brands Group ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.