Senior Customer Success Systems Developer

WHAT IS BOX?

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHAT YOU'LL DO:

• Hands on experience of designing, configuring, developing, testing, deploying, and supporting Zendesk solutions for various enterprise systems .

• Experience in production support, incident handling, enhancements, configuration, and administration of Zendesk platforms, ensuring timely incident resolution and performing root cause analysis.

• Proactively monitor system performance, address platform interruptions, and implement enhancements for stability and scalability.

• Expertise in integrating Zendesk APIs and developing mid-tier API systems that connect third-party platforms with secure protocols.

• Configure and manage Zendesk Support, Guide, and Chat, including triggers, automations, ticket forms, roles, views, and SLAs.

• Write technical specifications, define business solutions, and communicate complex ideas in a meaningful way to non-technical stakeholders.

 

WHO YOU ARE:

• 7+ years of software development experience building and scaling enterprise customer-facing products and services.

• 5+ years of designing, configuring and developing on the Zendesk customer support SaaS platform. Must have Zendesk App development experience.

• Must have customization and development experience with Zendesk (Support, Guide, Chat, APIs).

• Build custom Zendesk apps using the Zendesk App Framework (ZAF) and develop themes with HTML/CSS, JavaScript, and Handlebars (HBS).

• Experience integrating Zendesk with platforms like Salesforce, Slack, Gainsight, Workramp, CSOD etc.

• Familiarity with OAuth 2.0, Basic Auth, JWT and other authentication protocols.

• Hands-on experience with VSCode and version control systems like Git.

• Knowledge of RESTful APIs, webhooks and Postman for API testing and integration.

• Experience with React JS, jQuery and understanding of UX/UI best practices for creating seamless customer experiences.

• Follow agile practices , ensuring high-quality deployments through continuous integration and delivery pipelines.

• Minimum of a B.S. in Computer Science or related degree

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

BENEFITS
Check out the overview of the benefits and additional perks offered at Box.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

For more details on how Box Poland protects your information, please see our Supplemental Personnel and Candidate Privacy Notice.