Assistant Store Manager - Melbourne

Purpose of Position

• CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. We are expanding our team in order to deliver the best-in-market engagement and products for our growing community. 
• CASETiFY is looking for an entrepreneurial, creative, and passionate Assistant Store Manager. The ideal candidate will hit the ground running, thrive in a fast-paced environment and be detail oriented. They must be a self-starter and a team player with the ability to quickly identify areas of opportunity to create procedures that increase efficiency, scalability and  effectiveness.

Job Description

• Provide leadership and direction to the store team, fostering a positive and productive work environment.
• Assisting the store manager in overseeing the daily store operations, ensuring smooth and efficient functioning.
• Assist customers in identifying their needs and recommend appropriate products or services.
• Provide product demonstrations and explanations to customers.
• Maintain company updated knowledge of current sales and promotions, policies, and product information.
• Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
• Ensure the store's visual merchandising is appealing and products are aligned with company standards.  
• Handle customer inquiries, complaints, and returns in a timely and professional manner.
• Lead and motivate brand representatives  to achieve sales target. 
• Provide hands-on leadership and coaching to the brand representatives , fostering a positive and productive work environment. 
• Ensure the store maintains the highest standards of cleanliness, organization; ensure the grooming of the store team is in line with the company standards.
• Adhere to company policies and procedures, including loss prevention and security measures.
• Assist the store manager to track and analyze sales performance and sales KPIs.
• Ensure excellent customer service by setting a high standard and leading by example.
• Collaborate with the store manager to develop and implement sales and promotional activities.
• Assist in inventory management, including receiving, replenishment, and conducting regular stock counts.

Requirement

• 3+ years retail frontline experience, with at least 1-2 years in a supervisory or leadership role.
• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Excellent interpersonal and communication skills, with the ability to interact effectively with customers and team members.
• Customer service-oriented mindset with a commitment to providing exceptional shopping experiences.
• Strong organizational and multitasking abilities, with attention to detail.
• Knowledge of retail operations, including sales techniques, inventory management, and visual merchandising.
• Proficiency in using point-of-sale (POS) systems and other retail software.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Sensitive to numbers and good analytical skills.  
• Problem-solving skills and the ability to make effective decisions.