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Collections Associate
Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.
Clara is backed by top global and regional investors such as GGV Capital, Coatue, DST Global Partners, General Catalyst, monashees, Acrew Capital, Kaszek, Citius, Canary, Citi Ventures, Picus Capital, Avid Ventures, ICONIQ Growth, Endeavor Catalyst, Goldman Sachs, Accial Capital, and prominent angel investors.
We are looking for an Collection Analyst who will:
- Identify customers in unpaid status or default.
- Manage the early collections and its communications.
- Carry out the Direct Debit collection processes through the collection platforms.
- Report the recovery balance through the established internal communication channels.
- Manage and control the platforms for the monitoring and payments control.
- It will be the direct communication channel between internal areas and customer service.
- Resolve disputes created by clients on their Billing Statements.
- Create follow up collections Reports for NPLs, Roll Rates, FPDs & Vintages
Our requirements for this position are:
- Previous experience in early and late collections strategies and tactics.
- Knowledge and management of portfolio of clients in arrears.
- Management of databases for payment control.
- Knowledge and use of tools such as Zendesk, HubSpot, Google Sheets, Excel, SQL & Banking Portals.
Additional Skills & Plus:
- Database organization.
- Critical Thinking.
- Teamwork.
- Knowledge in G Suite.
- Very organized.
- Knowledge in database engines.
- English.
- Effective Communication.
The way we do things is as important as what we do. That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.
We value
* Clarity - Open and direct communication
* Simplicity - Pare things down to the essential
* Ownership - We're all owners and act like it
* Pride - Make quality products we're proud of
* Always Be Changing (ABC) - Continuous self-improvement
* Inclusivity - Every voice counts; we value each other for our shared mission and contributions
We are
* Shaping business finances in Latin America
* Driven by our 6 core values
* Proud of our inclusive and caring culture
* Certified as Top LinkedIn Startup
We offer
* Competitive salary & a robust stock ownership plan
* 100% flexible work model
* A set of benefits that are adaptable to your needs & way of life
* Opportunities for growth in a fast-paced environment
* A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness
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