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Logistics Account Manager

工作内容: 1、维护客户关系,回复客户日常需求,保持与客户的良好沟通,保持存量客户保有率,降低客户流失率; 2、及时处理客诉及运营异常,与运营或服务商反馈并跟进问题解决,保障客户体验; 3、负责客户端系统操作的相关培训,协助客户维护系统信息,包括商品信息维护、日常下单等工作,及时解决系统异常; 4、协助结算完成客户应收账单出具,协助销售完成回款跟进,保证回款率达成; 5、对存量客户的新需求进行挖潜,协助销售完成业务的二次开发。 任职要求: 1、具有供应链或物流行业相关工作经验,熟悉本地供应链业务流程; 2、可以使用英语和中文作为工作语言; 3、熟练使用办公软件; 4、善于对外沟通,具备独立解决问题的能力,责任心强,做事踏实认真。

 

Job Description:

1、Maintain customer relationships, reply to customers' daily needs, maintain good communication with customers, maintain stock customer retention rate, reduce customer turnover rate;

2、Timely handling of customer complaints and operational exceptions, feedback and follow up with operations or service providers to solve the problem, to protect the customer experience;

3、Responsible for client system operation related training, assist customers to maintain the system information, including commodity information maintenance, daily orders and other work, timely resolution of system exceptions;

4、Assist the settlement to complete the customer receivable billing, assist sales to complete the payback follow-up, to ensure that the payback rate reached;

5, the stock of new customer demand for tapping, to assist sales to complete the secondary development of the business.

 

Job requirements:

1, with supply chain or logistics industry related work experience, familiar with the local supply chain business process;

2, can use English and Chinese as working language;

3, skilled use of office software;

4, good at external communication, with independent problem-solving ability, strong sense of responsibility, work seriously.

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