Knowledge Management Specialist

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Job Summary:

We are seeking a highly skilled Knowledge Management Specialist to create, manage, and optimize user-focused support content. The ideal candidate will have a strong background in technical writing, troubleshooting, and leveraging AI tools to enhance content quality and efficiency. This role requires a proactive individual with excellent writing, editing, and technical skills who can work collaboratively in an Agile environment. Candidate should have 1-2 years of experience and focus on documentation and writing of articles, energetic and eager to learn with strong communication skills.

Key Responsibilities:

• Develop, organize, and maintain high-quality support content that is clear, engaging, and user focused.
• Ensure consistency and accuracy in content by adhering to style guides and best practices.
• Utilize HTML and CSS knowledge to format and structure content effectively.
• Explore and implement AI-driven tools to improve content creation, management, and efficiency.
• Collaborate with cross-functional teams, including technical support, product teams, and developers, to ensure content aligns with business and user needs.
• Maintain and enhance knowledge management systems, including ServiceNow CMS.
• Apply Agile methodologies to streamline content development processes.

Minimum Qualifications:

• 1+ years of experience in writing creative, simple, and user-focused support content.
• 1+ years of professional technical troubleshooting expertise on operating systems (Windows, Mac, iOS, and Android).
• Exceptional writing and editing skills, following a structured style guide.
• Demonstrated knowledge of HTML and CSS.
• Experience with exploring AI tools to improve content and efficiency.

Preferred Qualifications:

• 1+ years of experience in writing support-related content.
• 1+ years of professional technical troubleshooting expertise.
• Knowledge and experience with Agile practices.
• Familiarity with ServiceNow Content Management System.
• Strong communication and strategic planning skills.
• Self-motivated individual with a focus on execution and continuous improvement.

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View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/