Back to jobs
New

Manager, Ticket Operations

Los Angeles, California, United States

LA28 does not provide relocation assistance.

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s diversity and creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Values and Behaviors:

  • Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
  • Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
  • Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
  • Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
  • Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
  • Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Manager, Ticket Operations:

The Manager of Ticket Operations will manage the day-to-day development, communication, and serve as the intermediary between LA28 functional areas and the Ticket Service Provider. In addition, this role will be responsible for facilitating the development of the Games Time staffing plans and placement of Ticket Resolution areas.

The Ticketing department is responsible for developing a robust Ticket Sales, Marketing, and Ticket Operations strategy for the Olympic and Paralympic Games. This encompasses maximizing revenue through sold-out and fully attended events, while ensuring accessible pricing and broad access to the General Public.

Reporting to the Head of Ticketing Strategy & Operations for LA28, the Manager of Ticket Operations will be responsible for the program management of the ticketing system, including coordination of the delivery of the B2B and administrative ticketing technology solutions, operational planning and Games time ticketing support. 

In addition, this position will collaborate with key ticketing functional leaders to set department & cross functional meetings, as well as aggregate data from IOC, IPC, and partners. 

Key Responsibilities:

Core Responsibilities  

  • Manage requirements of the ticketing system, including tracking those requirements against delivered functionality
  • Coordinate with LA28 Tech counterparts to track and ensure delivery of non-functional requirements
  • Review and acceptance of delivered functionality and key project documents, including validation that functionality meets business needs
  • Manage project risks, decisions, action items
  • Manage testing plan, including UAT 
  • Develop system expertise to support sales and service initiatives 
  • Configure platforms/portals with relevant information
  • Onboard internal and external users of the ticketing system
  • Support the Head of Ticketing to manage the execution and delivery of the Ticket Services Partner (TSP) workstreams
  • Manage and report on ticketing technology and ticketing operations project plan 
  • Manage and lead regular meetings between LA28 and Ticket Service Provider functional areas including the Client Ticket Portal, Public Portal, White-label website, and reporting
  • Record, track, and escalate program issues and risks
  • Accountable for liaising with key stakeholders internally and externally as required
  • Develop and implement ticketing policies that promote broad access to Olympic and Paralympic events, ensuring equitable pricing structures and outreach efforts to underserved communities. 

Venue Management  

  • Engage with all relevant stakeholders to ensure needed input, integration and buy-in with the ticketing system
  • Collaborate with stakeholders to design seating manifests that consider accessibility needs, including accommodations for individuals with disabilities and diverse community groups.
  • Development of seating manifest driven by the LA28 Ticketing Quota
  • Work with Seating Bowl Working Group Analyst on overlay of venue holds/kills
  • Create technical, functional, and training documentation as needed
  • Document and manage communication plan
  • Ensure that meetings support project milestones
  • Manage project RACI 

Physical Requirements and Working Conditions: 

  • This role is primarily office-based, with an expectation of working on-site at the LA28 headquarters 4-5 days per week.
  • Requires prolonged periods of sitting at a desk and working on a computer.
  • May require standing or walking for extended periods during meetings, events, or venue visits.
  • Ability to travel as needed for ticketing-related planning sessions, partner meetings, or venue assessments. 

Background & Qualifications:

  • Minimum 7 years of relevant industry experience  
  • Proficient in Microsoft Office products (Word, Excel, PowerPoint)
  • In-depth knowledge of CRM software (Salesforce Preferred) 
  • Proven success growing revenue in ticketing
  • Familiarity with ticketing platform infrastructure 
  • Professional sports background preferred
  • Strong analytical skills 
  • Extremely detail-oriented with excellent organizational and project management skills
  • Strong communication, team building, and interpersonal skills
  • Well-developed problem-solving skills and ability to work independently to resolve issues
  • Previous experience managing people or working with cross-functional teams
  • Demonstrated commitment to Diversity, Equity, Inclusion, and Belonging (DEIB)

Education:

  • Bachelor’s Degree Required or equivalent work experience 

The annual base salary range for this position is $80,000 - $105,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

LA2028 Inclusion: Voluntary Demographics

At LA2028, Inclusion is a core pillar of our values and behaviors. We seek out and embrace diversity of all forms, respect and value different perspectives, and strive to build a team that reflects our community. This section of the application process helps us strengthen our hiring practices by mitigating unconscious bias through anonymous data collection.

Below is a set of voluntary demographic questions that are part of LA2028's Inclusion Initiatives. If you choose to fill them out, the responses will be used in aggregate to help us identify areas for improvement in our process. Your response, or your choice not to respond, will NOT be associated with your specific application and will NOT in any way be used in the hiring decision.

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in LA28’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.