Project Engineer - Newcastle

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role 

The primary role of the Project Engineer is to lead and support technical projects for clients, including remedial maintenance on infrastructure, LAN and WAN networks, and the implementation of new projects. This role also serves as an escalation point in areas of expertise (“Technical area of expertise”).

Who we are looking for 

• 5 years' experience with Network Infrastructure. Routing & Switching (BGP, OSPF & VRRP) and SD-WAN technologies

• 5 years' experience in Server and Storage Infrastructure. Windows Server Operating Systems, Active Directory, Group Policy, DNS, Exchange, Office 365 and virtualization technologies

• 5 years' experience in TCP/IP, Cloud Technologies, and IT security. Azure, O365, SharePoint, OneDrive, Exchange, Intune, MFA, Email Protection, Essential 8.

• Significant experience in designing, implementing and troubleshooting leading edge technology solutions

• Proven experience delivering multiple projects

• Experience with multi-server infrastructure including virtualization and application clusters

• Excellent documentation skills

• Leadership qualities

• Excellent interpersonal skills with the ability to communicate with a range of technical and non-technical people

• Good written communication skills

• Must be able to work as part of a team

• Ability to problem solve and think both logically and laterally

• The ability to apply good time management discipline and work under pressure

• Client focused attitude

• Strong willingness to learn and pass on knowledge

Duties and Responsibilities

• Lead and support the implementation of technical projects, ensuring timely and successful delivery.

• Reviewing products and best practice guides and utilizing those for implementation plans and system configurations

• Provide remote and onsite support for client environments during project execution.

• Prepare project documentation, including assumptions, scope of works, functional specifications, implementation planning and deliverables.

• Thorough Solution Review to ensure the Scope is understood and assist the quotation process by flagging any effort or task shortfalls

• Thorough time tracking against Scoped items so that under runs and over runs on tasks are clearly recorded

• Executing project activities in line with the Scope and enacting the Variation process as required

• Test, diagnose, repair, configure, and upgrade hardware and associated IT equipment on client environments.

• Troubleshoot, analyze, and identify hardware and network system faults, evaluate alternative solutions, and implement the solution process.

• Act as an escalation point and provide guidance to other team members.

• Work closely with clients to understand their technical requirements and business needs.

• Recommend and assist with the selection of relevant technologies and products for projects.

• Perform detailed requirements capture and analysis for infrastructure solutions, utilizing and integrating existing product suites.

• Develop high-level and low-level design documentation for projects and network infrastructure.

• Assist in solution architecture and design where required.

• Develop and maintain technical procedure and system documentation for supported architectures.

• Liaise with vendors and stakeholders as required to ensure project success.

• Provide support to the sales team, including content for quotes, proposals, and tender responses.

• Peer reviewing implementation work plans

• Complying with Change Management processes

• Assisting in planning, scheduling and managing “Technical area of expertise” rollouts

• Implementation of “Technical area of expertise” solutions and planned Changes

• Installing and configuring management tooling

• Producing As built documentation

• Provide Handover to support teams

• Providing support and maintenance of infrastructure

• Expert knowledge of “Technical area of expertise” concepts, protocols, and technologies

• Strong understanding of “Technical area of expertise” security principles and best practices

• Recommending and assisting with the selection of relevant technologies and products for projects

• Acting as an escalation point, troubleshooting, analyzing, and identifying hardware and “Technical area of expertise” system faults, evaluate alternative solutions, determine and implement the solutions

• Proactively improve and automate technical procedures.

• Maintain and develop broad, high-level technical knowledge and skills across technologies deployed by New Era through self-study and training courses.

• Document daily activities accurately and timely through the mandated time sheeting system.

• Perform analysis and testing, making recommendations as a technical expert.

• Ensure equipment configuration, error logs, and code levels are within set specifications.

• Other related duties as required.

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