Director of Sales Operations - Remote

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Director of Sales Operation - Remote  position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 29 PTO Days including company holidays

The Director of Sales Operations & Effectiveness is a key leadership role responsible for optimizing the sales organization’s performance through strategic planning, operational efficiency, and analytics. This leader will align go-to-market teams, streamline sales processes, build effective tools, manage sales support functions, and drive data-informed decisions. This role is both strategic and hands-on—delivering results across inside sales, sales enablement, quoting, renewals, systems, and cross-functional collaboration.

PRIMARY DUTIES:

Strategic Sales Operations Leadership

• Define and lead the vision for scalable and effective sales operations that support growth goals.
• Collaborate with Sales, Marketing, Customer Experience, and IT to enhance go-to-market (GTM) performance.
• Develop and manage performance KPIs, dashboards, and reporting frameworks for sales leadership.
• Drive rhythm-of-business including pipeline reviews, forecasting cadence, and executive reporting.

Process Optimization & Infrastructure

• Design, implement, and refine sales processes to improve accuracy, forecasting, efficiency, and scalability.
• Ensure seamless integration and optimization of CRM (e.g., HubSpot or ConnectWise) and sales technology. Tech stack responsibility.
• Champion continuous improvement practices across sales workflows and operational execution.

Team Leadership & Sales Support

• Build, lead, and develop a team across quoting, renewals, and sales support functions.
• Evaluate and optimize existing sales support infrastructure across multiple U.S. locations.
• Support Outside Sales and House accounts with tactical resources and account-level coordination.
• Guide pre-sales quoting processes and Managed Services client support including account reviews and roadmap tracking.

Sales Effectiveness & Enablement

• Lead the development and execution of sales tools, playbooks, and enablement strategies.
• Coordinate resources and execution for agreement renewals and managed service retention.

Data & Reporting

• Analyze sales data and market trends to generate insights and recommendations.
• Monitor performance across quoting, pre-sales, renewals, and inside sales.
• Deliver actionable business intelligence to sales leadership to support decision-making.

 COMPETENCY:

• Strong leadership experience managing cross-functional sales support teams.
• Proven track record of driving process improvements, revenue growth, and operational efficiencies in a sales environment.
• Excellent analytical and problem-solving skills; advanced Excel and BI tool proficiency.
• Deep experience with CRMs (ConnectWise, HubSpot) and sales tech stack (forecasting, quoting, automation tools).
• Highly organized with ability to manage multiple projects and priorities in a fast-paced environment.
• Strong interpersonal and communication skills with the ability to influence at all levels.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business, Finance, Marketing, or related field preferred.
• 10+ years of progressive experience in sales operations or sales management, with 5+ years in a leadership capacity.
• Proven success in high-growth, B2B technology or professional services organizations.

PHYSICAL DEMANDS: 

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to communicate effectively verbally and in writing.
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.
• Ability to travel to meet with clients or attend industry events.

WORK ENVIRONMENT: Remote

EXPECTED HOURS OF WORK: Monday – Friday, 8am – 5pm, plus overtime as needed. 

TRAVEL: Up to 15% travel

SALARY: The base salary range is $125,000 to $145,000 (depending on experience), plus eligibility for a 10% annual bonus program.

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