Service Coordinator

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Drive seamless carrier provisioning from order to activation—automated and efficient!

Service "Provisioning" Coordinator (Part-time)

What is the role 

Part-time, hybrid working and flexible on hours and days (3 or 4 days per week)

As a highly skilled Service Coordinator, you will be responsible for managing the end-to-end delivery of carrier services—including NBN, fibre, Ethernet, SIP, and voice solutions—for Managed Service Provider (MSP) clients. This role serves as the central point of contact between clients, carriers, vendors, and internal teams to ensure timely and accurate provisioning of connectivity solutions.

The following include but may not be limited to the responsibilities of the Service Coordinator:

• Manage end-to-end provisioning of NBN, Fibre, Ethernet, SIP, and voice services.
• Coordinate with carriers, vendors, and internal teams to process service orders.
• Serve as the main contact for clients during provisioning.
• Monitor order progress, escalate issues, and resolve delays.
• Ensure accurate service details to avoid order rejections.
• Review carrier documents and contracts for accuracy.
• Keep internal systems updated and share progress with teams and clients.
• Work with engineers to schedule installations and cutovers.
• Arrange site visits, activations, and fault investigations.
• Support pricing, feasibility checks, and pre-sales scoping.
• Handover completed services to support teams.
• Follow internal procedures and carrier SLAs.

Who we are looking for 

Ideal candidate has solid provisioning coordination experience and process knowledge alongside:

• Highly skilled with minimum of 5 years’ experience in project coordination or carrier services
• Proven ability to provide effective client support and clear communication
• Proficient in Microsoft Office applications and Windows 10
• Strong understanding of IT infrastructure, networking, and Internet technologies
• Familiarity with LAN/WAN environments, routers, modems, RF devices, and Microsoft operating systems
• Foundational networking knowledge with solid analytical and problem-solving skills
• Excellent interpersonal, written, and verbal communication abilities
• Demonstrated capability in stakeholder engagement and relationship management
• Highly organized, detail-oriented, and committed to delivering results
• Professional demeanor with a proactive and resilient approach
• Collaborative team player with a strong client-service orientation
• Self-driven with a commitment to continuous learning and professional growth

Key Skills and Expertise:

• Project Coordination
• Effective Communication
• Supplier Coordination
• Time Management
• Resource Coordination
• Knowledge of Carrier Service Provider Products

What we offer

• A friendly team environment with a strong technical support network 

• Broad range of options for training and developing your IT skills 

• Opportunity to work with the IT industry's latest technologies 

• Internal career growth for high performers and IT super-stars 

• Cost price on products from our suppliers 

• Lunches and snacks provided
• Comprehensive Employer Assistance Program 

• Referral bonus 

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