Account Director

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: Account Director

Location: London, England, United Kingdom (2-3 days a week onsite in the OLIVER London office and 1-2 days a month on-site at the client office in Slough.)

ROLE MISSION

Working in partnership with our client, the Account Director will be responsible for running creative and production processes and working alongside our team to drive a project from brief to delivery. They have a good understanding of digital disciplines, and are confident working in agency teams. They create timing plans and budgets within our Traffic system, assume responsibility for the review and approval process of creative output and ensure the projects they own, run on time and on budget. You will need to be great with creative teams and account teams alike, hardworking and passionate about creativity and producing the best product you can. The process is key, and someone who really respects and understands that, although creative needs freedom, it also needs to follow a framework and process to allow it to thrive. This role will be underpinned by passion and ambition, and those with experience in running digital content and social campaigns within a creative agency will have an advantage. What we want to see is a proven track record of producing multiple complex projects. You should have meticulous attention to detail, understand the importance of the profitability of your projects for the agency and you will have proven yourself as a safe pair of hands on the day-to-day running of multiple prestigious projects. Most important, this role requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it. 

THIS ROLE IS RIGHT FOR YOU IF...

You can say you have:

• Experience managing digital and integrated campaigns in a creative and production agency.
• Strong track record in executing campaigns across multiple platforms in particular social media.
• Used to leveraging the experience of video and photography Producers as part of a holistic approach to campaign execution.
• Previous experience of Project Budget Management and Scheduling.
• Previous experience of Resource and Production services sourcing.
• Excellent client engagement skills with the ability to proactively organize and influence clients and build strong and effective working relationships.
• Have a positive, can-do outlook, willing to leverage experience to provide the best solution for each project you own.
• Be willing to share your experience where relevant and when it adds to the offering to the client.
• A pro-active and can do approach and used to moving at speed to deliver effective work and client solutions.
• Be financially conscientious when managing the delivery of a project, ensuring all relevant parties are aware of the financial implications of delays, additional amends and re-briefs.
• Be able to verify the qualitative and quantitative output of a project against the project objectives.
• Act as the first line of contact and digital expert for the team in the life cycle of a digital project.
• Understanding of how to integrate with a client-side team whilst maintaining a top-tier agency service.
• Be unafraid to ask questions and have an innate ability to identify and manage project risk.
• Knowledge of creating content for CMSs and E-commerce would be a bonus.

ABOUT THE TEAM YOU WILL BE JOINING

Working in partnership with our client, our team of 8 will work across the following;

• Strategy - social & content
• Creative, copywriting & design
• Editorial & publishing, distribution
• Content production & post
• Data & analytics
• Community management
• Online content management
• Paid & optimisation.
• e-Comm (management of separate team)

WHAT YOU WILL BE DOING IN YOUR ROLE

Client Relationship

• Work in true collaboration with the client and be responsible for Brand Guardianship on their projects to ensure the client experience is as positive as pos
• Be the trusted advisor of the client, ensuring that you are the go-to and most trusted person on the account.
• Own the execution of projects and ensure client satisfaction is maintained throughout the project.
• Anticipate and manage any issues by staying in close contact with the client and truly understanding what they need.

Project Set Up

• Taking overall ownership of integrated creative projects from brief to fulfillment.
• Working closely with strategy and account teams in preparing social strategy and milestones for the client.
• Liaising with clients to determine campaign scope and produce estimates and schedules.
• Identifying, exploiting and managing ad hoc opportunities when they arise.
• Working with account teams to agree and create timing plans and estimates within our internal Traffic system.
• Estimating complex, cross-platform social projects.
• Take overall financial control of their projects, including profitability, accuracy of forecasting, as well as fee negotiation, providing regular and timely reports to the management.

Project Delivery

• Schedule projects in line with the correct internal resource and help to source external resource where necessary.
• Ensure projects follow the agency process and are completed on time and on budget.
• Work closely with Digital / TV / Print Producers to unify skills needed to execute integrated campaigns.
• Motivate and manage teams under tight deadlines.
• Educate and manage internal stakeholders in relevant production processes where necessary.
• Drive efficiency and creative excellence at all times.

Reporting 

• Provide job reporting to the Design Lead (DL) on a regular basis to ensure projects are running correctly, to budget and schedule.
• Ensures they understand how to report and manage operational income for their projects in a timely and accurate manner.
• Escalates any queries concerning invoicing, or estimates provided by the studio on their projects to the DL and AM.

 

Job Id: 8715

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Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   
 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.