Senior Account Manager/Project Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role:  Senior Account Manager

Location: Handforth, England, United Kingdom

About the role: 

As Project Managers with our client, we lead projects from concept to completion, exercising the requisite direction and control. We foster strong relationships with internal stakeholders and provide key updates on the status of project deliverables, inclusive of budget and resources. Given the scale and complexity of our client in the realm of CRM, we require an understanding of direct mail, email and SMS principles and adherence to seasonal deadlines (aligning with larger, TTL projects where required). Our team of one, under the guidance of an Account Director, bolsters the Client Service department and facilitates our creative team in delivering top-notch work within deadlines and budget. OLIVER is currently seeking a Project Manager to lead, oversee, and successfully manage several projects while navigating scope, quality, time, and cost constraints. This role may necessitate dynamic change management to ensure we provide the maximum business value. 

What you will be doing: 

Key Responsibilities: Covering the management of multiple projects from brief through to delivery, on time and to budget.  

• Initiate and Plan Projects : Define and document project scope and objectives, involve all relevant stakeholders, and ensure technical feasibility. Develop comprehensive project plans to monitor and track progress. 
• Manage Project Resources  : Coordinate with internal teams to ensure resource availability and allocation.  
• Risk Management : Identify and assess potential risks and obstacles upfront. Plan and implement risk mitigation strategies and contingency plans. Continually monitor and manage project risks throughout the project life cycle. 
• Implement and Manage Project Changes and Interventions : Use appropriate change management strategies to achieve project outputs. Create and maintain comprehensive project documentation. 
• Track Project Performance : Use appropriate project management tools and techniques to handle changes to the project scope, schedule, and costs. Monitor projects burn throughout the project lifecycle and adjust and pivot to reduce overburn. Provide progress reports and status updates to everyone involved in the project to ensure they are aware of key actions, timelines, deadlines, and changes.  
• Oversee Quality Control : Maintain project schedule by coordinating activities, monitoring project progress, and solving problems. Implement approved changes to deliver a successful project. 
• Evaluate and Assess Results of the Project : Conduct project reviews and create detailed reports for executive staff. Assessing working methods and processes and making recommendations for improvement. 
• Stakeholder Management and Collaboration : Effectively lead, manage, and collaborate with cross-functional teams to deliver projects within the constraints of schedule, budget, scope, and quality. 
• OMG Champion : Ensuring all OMG jobs are set up correctly and updated to reflect status and scope. 
• Billing and Finance : Ensure all fee related projects are set up to the correct monthly retainer to support with accurate billing. Ensure all chargeable work projects have up to date status for accurate revenue recognition
• You will be open and willing to attend sustainability training relevant to your role and soak up recommended research and reading about sustainability issues

What you need to be great in this role: 

• Proven work experience as a Project Manager or similar role, with demonstrated success in project delivery across print, email and creative production.  
• Preferred but not essential: understanding of the email build and QA process alongside print production formats, specifications and processes.
• Excellent team-leading and people management skills. 
• Solid organisational skills, including multitasking and time-management. 
• Strong written and verbal communication skills. 
• Good critical thinking, problem solving, and pro activity skills to manage risk and adapt quickly to changes.  
• Proficiency in Microsoft software and project management software. 
• Can do attitude with a team and pro-active mentality.  
• Experience in Retail sectors (desirable) 
• You can be the change - you prioritise environmental responsibility, social equity, and economic viability and how that translates into your day-to-day role

Req ID: 11481

#LI-LE1 #LI-associate #LI-Hybrid

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   
 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.