Senior Collections and Chargeback Analyst

About us: Stanley - Built for Life® since 1913. 

Stanley 1913 has fueled the human experience since the iconic Stanley vacuum bottle revolutionized the way people enjoyed food and beverage. Today, our colorful and thoughtfully designed products including the popular QuencherTM series go beyond function, elevating everyday moments with style and empowering active lifestyles. We’re a community of creators, builders and inventors who believe in creating sustainable products for a better life and world that minimize our impact on the planet. Learn more at www.stanley1913.com. 

Position Overview:

This position will be critical in leading our collections and chargeback processes, ensuring a healthy cash flow and optimizing our financial performance for the North America Regions Large Partners. This role includes ensuring timely collections, chargeback resolution and mitigation, handling credit risk, and maintaining strong customer relationships. This role will involve cross departmental collaboration with Sales, Logistics, Customer Service, and Finance teams to ensure accurate timely processing of transactions, reporting, and to overall support the global companies critical initiatives.

What You'll Do

Accounts Receivable Management 50%

• Handle the end-to-end AR process, including customer account collections, reconciliations, dispute management and root cause resolution.
• Work closely with cross departmental teams on the chargeback/claims process, Ensuring proper validation, support and dispute processes are followed as well as timely resolution on the customer account.
• Actively handle AR Aging portfolio to ensure timely and accurate resolution to aged balances and unapplied credits/payments.
• Build positive working relationships with internal and external customers.
• Maintaining positive relationships with customers, while effectively mitigating credit risks and ensuring timely collections.
• Ensure timely processing of customer credit memo's and refunds per internal accounting policies.
• Regularly email/call customers regarding past due balances and provide monthly statements.
• Maintain up to date and accurate credit/collection information and reporting on our customers in close collaboration with business partners and Finance leaders.
• Daily sales order hold review, monitoring and release activities to ensure risk mitigation while supporting order flow for product shipment.
• Ensure compliance to group accounting requirements as it relates to AR transactions and reporting.
• Prepare Weekly/Monthly AR Aging and Chargeback metric reports.
• Support month and year end closing and audit actives.
• Participate in projects for process and system enhancement.

Credit Analyst 30%

• New account onboarding.
• Evaluate and assess the creditworthiness of new and existing customers through financial analysis, credit checks and payment history review.
• Regular customer credit terms evaluations with prompt potential risk findings and solutions.
• Ability to utilise multiple credit risk platforms or data sources.

Qualifications

• 8+ years working experience in finance and accounting, AR, Chargeback, and Credit Management experience.
• At least 5 years working experience in multi-national company, group company work experience is a plus.
• Excellent communication skills both written and verbal.
• Knowledge and experience of Oracle EBS and SAP is a must.
• Proficiency in use of MS Office, in particular MS Excel/Powerpoint/Power BI
• Strong initiative, and confident to handle complexity, and manage short lead-time deliveries.
• Highly organized with creative problem solving and good analytical skills
• Dedicated, highly motivated and able to work independently
• Open-minded and active teammate
• Bachelor’s degree or equivalent experience in finance or accounting preferable.

Stanley is committed to a diverse and inclusive work environment. Stanley is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to recruiting@stanley1913.com. 

Stanley is a total rewards company, which includes rewards beyond base salary. At Stanley North America, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.

About our parent company: Morgan Street Holdings   

Stanley 1913 is part of Morgan Street Holdings (formerly HAVI), a privately owned enterprise with a diverse portfolio of operating companies. These include HAVI Supply Chain, tms, Stanley 1913, and Continental, which provide best-in-class sourcing and supply chain capabilities, brand-defining marketing and promotion services, innovative consumer products, and dining and refreshment food solutions. Morgan Street Holdings employs over 10,000 people and serves 300+ customers across the globe. 

Morgan Street Holdings supports Stanley 1913 with competitive pay and benefits, along with exposure to diverse industries and professional networking and development opportunities.