Case Manager

Are you a case management powerhouse, skilled at turning high-volume legal cases into streamlined, client-focused success stories?

Do you have what it takes to keep complex cases on track, teams accountable, and client satisfaction at the core of every legal decision?

Can you thrive in a fast-paced, woman-led firm where compassion meets litigation, ensuring no case detail falls through the cracks and every client feels seen and supported?

Is your case management style rooted in precision, urgency, and proactive communication, with a deep understanding of what it takes to guide a legal team through high-stakes challenges?

Final question: When faced with a challenge, do you get excited or run away?

 

 

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At Oliver Law Office, we fight for individuals and families whose lives have been disrupted by serious injuries, dangerous products, and corporate negligence. Based in Columbus, Ohio, our firm is led by nationally recognized trial attorney Jami S. Oliver, whose decades of courtroom experience and fierce advocacy have earned record-breaking results for clients across the state. From motor vehicle accidents to complex mass torts, we deliver powerful legal strategies with compassion and integrity.

Grounded in the values of transparency, excellence, and client-first service, we treat every case with urgency and care. Our team takes pride in providing clear, consistent communication and unwavering support through each stage of the legal journey. Whether it’s a high-stakes injury claim or coordinating with lienholders in mass tort litigation, we strive to restore dignity and deliver results to those who need it most.

We are now hiring a Case Manager to help lead and streamline our growing caseload of personal injury and product liability cases. This is a high-impact management role focused on case progress, team supervision, and client experience. You will collaborate closely with attorneys, operations, and intake to ensure every case advances with efficiency and excellence, allowing our legal team to focus on advocating, negotiating, and achieving the best outcomes for our clients.

What you’ll do:

• Case Portfolio Oversight: Manage over 200 active personal injury and product liability cases, including MDL and mass tort cases. Ensure consistent momentum from intake through resolution by enforcing milestone tracking, case prioritization, and documentation accuracy.
• Strategic Case Progression: Proactively drive cases forward by upholding procedural timelines, ensuring all post-intake tasks, filings, and pre-SOL actions are completed within set windows. Maintain a system of accountability to minimize bottlenecks and reduce case cycle time.
• Team Supervision & Coordination: Lead and support legal team members including paralegals, law clerks, and intake staff. Assign workloads, provide real-time feedback, and ensure SOPs are implemented consistently across departments.
• Legal Task Execution: Support attorneys in settlement preparation, lien resolution (Medicare, Medicaid, VA), and subrogation claim management. Prepare closing statements and documentation to ensure 90% of disbursements are completed within 30 days of settlement.
• Client Touchpoints & Satisfaction: Uphold a gold standard in client care by maintaining proactive monthly communication, sending representation letters within 24 hours, and delivering a seamless experience that results in 90%+ of closed cases receiving five-star reviews.
• Cross-Functional Alignment: Partner closely with the Operations Manager and Client Experience Manager to streamline case-related scheduling, reporting, vendor communication, and team onboarding. Bridge legal process excellence with firm-wide collaboration and shared goals.

 

What we’re looking for: 

• Experience and Legal Expertise: 7-10 years of experience in personal injury, tort, or mass tort case management, with at least 3-5 years in a supervisory legal role. Proven success in overseeing MDL coordination, managing high-volume dockets, and navigating complex litigation workflows.
• Hands-On Leadership: Skilled at leading case teams through high-pressure environments with a leadership style grounded in empathy, clarity, and accountability. Promotes collaboration, delivers feedback constructively, and maintains team alignment with performance standards and deadlines.
• Technical Proficiency and Tools: Proficient in legal case management platforms such as Filevine (preferred), with experience using CRM systems and lien resolution software. Technologically confident with a strong ability to streamline workflows through digital systems.
• Execution and Operational Excellence: Known for deadline-driven execution, attention to detail, and the ability to manage competing priorities without losing focus. Brings a proactive mindset and exceptional organizational habits to drive consistent case progress and outcomes.
• Client-Centered Communication: Communicates with empathy, clarity, and timeliness. Upholds the firm’s commitment to integrity, client education, and proactive outreach—ensuring clients feel supported, informed, and valued throughout their legal journey.        

Why you should work here: 

• Purpose-Driven Mission: Join a personal injury firm where justice and compassion go hand in hand. Every case we take on is rooted in the belief that clients deserve both powerful legal advocacy and empathetic support during life’s most difficult moments.
• Strategic Impact & Leadership: Step into a high-ownership role where your operational expertise drives real outcomes. You'll play a pivotal part in streamlining case progress, elevating team performance, and shaping systems that scale with the firm’s growth.
• Culture of Collaboration & Respect: Become part of a values-based, woman-led team that fosters trust, celebrates wins, and puts client well-being at the center of everything we do. Your voice matters here, and so does your personal development.
• Career Growth & Advancement: Work cross-functionally with firm leadership from day one. As the firm expands, you'll have the opportunity to grow into higher-level leadership positions, building out processes, training others, and elevating team operations across departments.

 

 

Additional perks:

• Compensation: Competitive base salary with additional performance-based bonuses ($5,000–$15,000) tied to case throughput, settlements, and client satisfaction metrics.
• Work Structure: Full-time, on-site role based in either Dublin or Columbus, OH. This position demands high accountability, operational consistency, and a commitment to excellence in legal service delivery.
• Growth-Oriented Environment: Be part of a forward-moving firm with strong leadership, clear systems, and a people-first culture. As the firm scales, so will your opportunity to lead, innovate, and grow within a respected legal team.

 

 

At Oliver Law Office, the Case Manager role is central to delivering timely justice and client-focused service. You will be responsible for managing a high-volume portfolio of personal injury and product liability cases, guiding each one from intake through resolution with precision, urgency, and care. From tracking critical deadlines and coordinating lien negotiations to supporting the legal team during discovery and case disbursements, your leadership ensures every client receives thorough representation and clear, consistent communication.

 

This is your opportunity to lead at the heart of the action, turning legal complexity into clear, forward-moving progress. As you work closely with attorneys, operations, and client experience leaders, your role will be essential to upholding our commitment to excellence and empathy. With a strategic mindset and people-focused leadership, you’ll help drive stronger outcomes, foster team collaboration, and support clients with clarity and confidence throughout their legal journey.