Sr. Director Bus Transport Operations

LA28 does not provide relocation assistance.

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Senior Director, Bus Transportation:

LA28’s Senior Director, Bus Transportation will lead efforts to refine, deliver, and operate the stakeholder bus system providing transportation between all of the Games competition and non-competition venues. The role requires complex collaboration across LA28’s functional areas and external partners while maintaining credibility and ensuring key milestones are met. LA28’s Senior Director, Bus Transportation will report directly to LA28’s Vice President, Transportation while working closely with staff across LA28’s Functional Areas. 

Key Responsibilities:

• Oversees the development and implementation of the daily transportation program for all buses  
• Lead the articulation, testing, and deployment of the required operational plans for all aspects and phases of the LA28 Stakeholder Bus Operation and ensure that all involved staff are trained appropriately  
• Professionally represent the Bus Fleet subfunction in cross-functional planning meetings of relevant level and as required 
• Build a team and organizational structure to manage day to day Stakeholder Bus Operations activities during Games time 
• Lead the development and direction of the scheduling of daily Stakeholder Bus Operations and ensure compliance with operating policies, regulations, labor agreement and work rules 
• Lead the design & implementation of LA28’s Stakeholder Bus Operations policies and procedures
• Lead the development and implementation of plans and policies to provide response and command during emergencies or major incidents on a 24-hour basis during Games time
• Lead the development of a Stakeholder Bus Operations program that ensures timely performance and restoration of service when delays occur by creating alternate routes, setting up shuttles and dispersing supervisors to problem areas 
• Build a team that observes and evaluates the performance of operating staff and service supervisors in the field for compliance with policies and attainment of performance indicators in a variety of ways (e.g., direct observation, riding buses) 
• Lead the development, design, and implementation of a comprehensive Stakeholder Bus Operations Plan across all LA28 venues, including those venues located outside of California to service all LA28 stakeholders, based on IOC requirements and agreed service levels including but not limited to: 
  • Preliminary and qualifying Football (aka soccer) matches outside of Southern California 
  • Canoe/Slalom and Softball events in Oklahoma City, OK 
  • Other events as determined by LA28 
• Integrates with the Stakeholder Transportation Services team, the National Committees Services team, and the Event Management teams to ensure seamless service delivery aligned with operational requirements 

Background & Qualifications

Position Requirements:

• Experience planning, building, implementing, and operating large-scale bus fleet operations for major events or equivalent events occurring over multiple days with multiple venues and significant stakeholder populations 
• Experience in conflict resolution and customer service
• Able to effectively present information and respond to questions from support staff, managers, and clients. Individual must be motivated, capable of working independently, with excellent written and oral communication skills 
• Transport or Bus operation experience within at least one mega project event, ideally more than one world class sport event (e.g., Olympic Games, Regional Football Tournaments)
• Experience working with public and private sector partners in a collaborative environment and ability to build strong partnerships 
• Direct experience managing, delivering, and/or operating bus transportation operations and/or special event traffic management systems at the local level
• Strong business acumen with exceptional strategic thinking and project management skills 
• Aptitude for prioritizing and planning multi-stakeholder initiatives, providing direction when needed, empowering others, and removing obstacles to get work done
• Ability to create effective relationships, influence, and collaborate at all organizational levels and across all partner groups
• Strong verbal and written communication skills with the ability to educate others on complex technical concepts, and to lead, facilitate, and present to large and small groups
• Ability to gather and assess data and produce technical reports and/or slide decks 
• Proficiency in Microsoft Outlook, Excel and PowerPoint required

Physical Requirements and Working Conditions 

• Typically works in an office environment 
• Occasional field activities will require walking and/or climbing stairs 
• Some tasks may require participating in early morning meetings (e.g., 7:00am or earlier) and/or late afternoon meetings (e.g., 6:00pm or later) Occasionally this role will join other leaders in evening dinners and/or receptions 

Education:

• A Bachelor’s Degree in business administration, transportation, public administration, or related field/equivalent work experience 
• Minimum of 10 years transport work experience: ideally within the sport event environment, or 13 years progressive experience in in transportation, equipment maintenance, transit operations or project management in a large transit institution environment. Five (5) years of experience must be in management including supervision, budget/financial development and management as well as strategic planning 
• Must possess a valid driver’s license 

Expectations:

• The ideal candidate has a unique blend of technical expertise, project management experience, stakeholder management abilities, and problem-solving skills. This individual is friendly, focused, collaborative, motivated, results-oriented, and committed to looking for new and better ways of delivering a sustainable mega-event. This individual is data driven and finds value in working in a cross functional and matrixed environment. 

Submission Requirements:

• Resume

The annual base salary range for this position is $175,000.00 - $200,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.