Senior Associate - Startup Accounts

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

The Role:

Razorpay is looking for a sales person who can drive growth & penetration in the Startups ecosystem.

The person would be responsible for communicating with customers, understanding their needs, ensuring a smooth sales process and be tasked with enabling Startups in India to adopt Razorpay's full stack payments platform that is reimagining money movement needs for businesses in the country.

Roles and Responsibilities:

• Manage all post-sales interactions with customers through strong relationship building, product knowledge, planning and execution .
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs .
• Increase customer satisfaction by addressing challenges they are facing with respect to our product, understanding their domain and sharing inputs to use the product.
• Deliver a proactive customer contact strategy including project plans to drive deployment, change management and product adoption.
• Deliver continuous and routine communication with customers to develop manageable action plans to further and enhance our customer partnerships.
• Be the single point of contact for our Customers and Act as an escalation point to drive resolution in a timely, proactive manner.
• Manage customer expectations and develop a strong understanding and acceptance of our Value Proposition and Customer ROI.
• Be the customer’s advocate for feedback and changes into the functional areas they impact.
• Function as the voice of the customer and provide internal feedback on how we can better serve our business and customers.
• Track accounts to identify churn risk and work proactively to eliminate that risk.

Mandatory qualifications:

• 3 - 5 years of Account Management required.
• Proven experience in a customer facing roles.
• Should have worked with customers in managing customer requirements, delivering, and deploying a software solution, technical issue resolution and escalation management at both the business owner and executive levels.
• Strong communication skills and technical aptitude.
• Should be able to engage with the customer in a technical discussion to understand the issues the customers are facing and provide solutions.
• Organised and reliable; able to work independently with little direction when necessary.
• The ideal candidate is a hands-on and results-oriented person with strong communication and problem-solving skills.