Operations Coordinator

Are you a master of coordination, a detail-oriented problem-solver who thrives on ensuring smooth operations and building efficient processes?

Do you have the energy and initiative to take action, follow through, and deliver results that keep a team moving forward?

Do you take pride in being the driving force behind a team's success, ensuring every detail is accounted for and every challenge is met with a solution?

Are you ready to join a dynamic, fast-paced legal team and play a vital role in supporting the firm's day-to-day success through innovation, efficiency, and exceptional organizational skills?

Final question: When faced with a challenge, do you get excited or run away?

 

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**RECRUITERS DO NOT CONTACT**

 

At BBA Immigration, located in Houston, TX, we specialize in providing comprehensive legal services to clients navigating the complexities of immigration law. Our dedicated team, led by partners Diego Bustillos and Adriana Bello, is committed to offering personalized and effective legal solutions, reflecting our core values of curiosity, integrity, empathy, and professionalism.

We are renowned for our client-focused approach, as evidenced by glowing testimonials and our active engagement through various platforms, including a detailed blog that educates and informs the community. Our firm not only strives to achieve the best outcomes for our clients but also fosters an inclusive and supportive work environment for our team.

As our firm grows and handles an increasing volume of complex cases, the need for a dedicated Operations Coordinator has become paramount. This role is crucial in ensuring that our processes run smoothly, our teams remain aligned, and every case progresses without delays. By bridging the gap between departments, maintaining oversight of key workflows, and driving efficiency, the Operations Coordinator plays a vital role in upholding our commitment to excellence and empowering our team to focus on what matters most—providing unparalleled legal advocacy for our clients.

 

What you’ll do:

• Operational Oversight: Ensure the smooth execution of daily operations by tracking case statuses, contracts, workflows, and other deliverables. Monitor the overall operational flow remains uninterrupted by monitoring progress, identifying bottlenecks, and resolving issues at a systems level. Maintain oversight of deliverables from attorneys, team members, and clients, ensuring they are completed promptly and efficiently.
• Team and Workflow Coordination: Collaborate with intake, sales, and operations teams to ensure alignment in their efforts and seamless transitions between stages. Facilitate communication and handoffs during critical points such as onboarding new cases or moving them through different phases. Support cross-team workflows by fostering collaboration and ensuring all efforts connect seamlessly to maintain overall efficiency.
• Process Development and Improvement: Create, implement, and refine processes to enhance efficiency and effectiveness. Develop Standard Operating Procedures (SOPs) and establish workflows for hiring, onboarding, and team management. Ensure high follow-through on all initiatives, driving improvements in system efficiency and team performance.
• KPI Tracking and Strategic Support: Monitor and track Key Performance Indicators (KPIs) to evaluate operational effectiveness and team performance. Ensure KPIs are consistently measured, reported, and leveraged to identify trends, address challenges, and drive continuous improvement. Provide actionable insights to leadership, supporting informed decision-making and aligning initiatives with the firm's long-term goals.
• Social Media and Marketing Oversight: Monitor and gather data from the firm’s social media platforms and other outreach efforts. Provide insights and reports to improve visibility, engagement, and alignment with firm goals.
• Vendor Coordination: Collaborate with vendors to ensure smooth operational support and maintain effective partnerships. Oversee vendor-related processes, including negotiating contracts and agreements, to secure the best terms and ensure timely delivery of services aligned with the firm’s operational needs.
• Billing and HR Support: Support billing operations by coordinating administrative needs and streamlining processes. Assist with HR-related activities, including onboarding new hires and managing employee processes, to ensure efficient and seamless internal operations.

What we’re looking for: 

• Experience: 2-4 years of experience in an operational or administrative role, preferably in a fast-paced environment. Candidates with a track record of taking ownership of tasks and delivering results independently are highly valued.
• Language and Communication Skills: A highly effective communicator with exceptional written and verbal skills, capable of conveying information clearly and professionally. Brings a positive, engaging energy to interactions, fostering collaboration and enthusiasm that inspires and motivates others. Bilingual proficiency in Spanish is highly advantageous but not required.
• Technical Proficiency: Familiarity with legal operations or platforms like Clio, O365 Suite/Teams, or Docketwise is a strong advantage. Competence in leveraging technology to support operational efficiency and data management is preferred.
• Problem-Solving and Innovative Mindset: Combines critical thinking with creativity to identify obstacles and devise practical solutions. Thrives on resolving challenges and improving processes with resourcefulness and a forward-thinking approach to drive efficiency and effectiveness.
• Action-Oriented with High Follow-Through: Driven by a passion to take initiative and tackle tasks head-on with determination and purpose. Approaches challenges with enthusiasm and a focus on achieving success, actively seeking opportunities to contribute and make an impact. Commits fully to seeing tasks through to completion, ensuring results are delivered with precision and excellence.
• Collaborative and Positive Team Player: Open, personable, and animated, with a natural ability to build strong relationships and foster collaboration. Thrives in a fast-paced, innovative environment, inspiring teamwork and creating a positive, engaging atmosphere. Maintains focus on solutions, avoids drama, and contributes to a supportive and proactive team culture that motivates and uplifts others.

 

Why you should work here: 

• Impactful Work: Play a crucial role in a firm that impacts lives through immigration law, offering a chance to make a meaningful difference. Your efforts directly contribute to the success and efficiency of our firm, ensuring that we continue to advocate effectively for our clients and uphold our commitment to excellence.
• Dynamic Environment: Thrive in a dynamic, growing firm that values professional development and personal growth. With performance reviews every six months, you'll receive constant feedback that helps guide your career trajectory within our firm.
• Supportive Culture: Work in a collaborative environment that values each member’s contribution and fosters a positive workplace culture. Our firm is dedicated to maintaining a healthy work-life balance, evidenced by clear policies on breaks and flexible scheduling that minimize disruption and maximize productivity.
• Growth Opportunity: Join a role with a clear trajectory for advancement, offering opportunities to take on increased responsibilities and develop your skill set. Be part of a firm that invests in your future and provides a platform for long-term career success

 

Additional perks:

• Health, Dental, Vision Insurance: Choose between plans where the company pays 50% of the cost. Eligibility begins 30 days from the date of hire.
• Paid Time Off (PTO): Team members enjoy 10 days of paid vacation per calendar year, with the ability to accrue and roll over vacation days. The firm recognizes paid holidays and offers bereavement and jury duty leave, ensuring you have time to handle personal matters. Additionally, team members receive 2 paid sick days per year.
• Retirement Plan Options: Eligible to enroll in a 401k plan 6 months from hire date, with a company contribution of 3% even if the team member does not contribute.
• Life and Disability Insurance: Full coverage for life, short-term, and long-term disability insurance, fully funded by the company, providing security for unforeseen circumstances.
• Travel and Expense Reimbursement: Team members are reimbursed for reasonable expenses incurred during approved travel, ensuring that you're supported while on the move for business.

 

Joining BBA Immigration as an Operations Coordinator is more than just a role; it’s an opportunity to be at the heart of a mission-driven firm dedicated to empowering clients and delivering exceptional service. Your ability to drive efficiency, implement innovative solutions, and foster collaboration will play a pivotal role in our firm’s success. If you’re ready to take on challenges, make a tangible impact, and grow alongside a team committed to excellence, we encourage you to bring your passion and expertise to our dynamic environment. Together, we’ll continue to transform lives and set new benchmarks in the legal field.