Sales Manager

Are you a results-driven sales professional with a proven ability to convert potential clients into committed customers in high-stakes environments?

Do you thrive on fostering trust and delivering exceptional service to individuals navigating critical legal challenges?

Is your approach to sales characterized by empathy, strategic problem-solving, and a commitment to exceeding expectations?

Final question: When faced with a challenge, do you get excited or run away?

 

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

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The Law Office of Patrick J. McLain, PLLC, is a premier defense firm based in Dallas, Texas, specializing in criminal and military defense. Led by Patrick J. McLain, a retired Marine Corps military judge, the firm combines over 30 years of legal expertise with a passion for advocating for individuals facing severe legal challenges.

We pride ourselves on defending the accused, whether they face federal, state, or military criminal charges. Our team has achieved numerous favorable outcomes, including high-profile cases, while maintaining the highest standards of integrity and client care. With a mission to protect our clients' rights and futures, we are relentless in our pursuit of justice.

As the Sales Manager, you will play a pivotal role in driving client acquisition, leading the intake process, and improving conversion rates. This role is critical in connecting potential clients with the legal representation they need while ensuring a seamless handoff to the firm’s legal teams. Working closely with the firm’s leadership, including Patrick McLain, you will help shape the client engagement strategy and contribute to the firm’s growth goals.

What You’ll Do:

• Lead Client Acquisition Efforts: Oversee the intake team, ensuring high-quality interactions with potential clients and optimizing conversion rates.
• Sales Strategy Development: Design and implement strategies to overcome common client objections and secure engagements.
• Collaborative Leadership: Work with marketing and intake teams to align efforts and ensure a cohesive client onboarding process.
• Team Training and Mentorship: Develop and conduct training programs for the intake team to enhance sales techniques and client handling.
• Warm Hand-Off Process: Ensure a smooth and professional transition of clients to the legal and paralegal teams.
• Metrics and Improvement: Monitor conversion rates, analyze data, and implement improvements to exceed the current benchmark of 7%.
• Client Engagement: Maintain empathy and professionalism when interacting with clients during sensitive and high-stress situations.
• Expand Client Base: Build relationships with external stakeholders, including international clients such as Colombian citizens, to broaden the firm’s client reach.

 

What We’re Looking For:

• Experience: Minimum of 5 years in sales, preferably with a focus on service-based industries. Experience in legal, customer service, or high-pressure environments is a plus.
• Leadership Skills: Proven ability to lead, mentor, and manage teams in achieving sales targets.
• Cultural Fit: Strong understanding of military culture and criminal defense client needs, ensuring alignment with the firm’s core values.
• Client-Focused: Exceptional interpersonal skills with a commitment to helping clients navigate life-altering situations.
• Problem-Solver: Strategic thinker who thrives on overcoming objections and delivering solutions.
• Tech-Savvy: Proficiency in CRM tools and sales analytics.
• Bilingual Preferred: Proficiency in English and Spanish is a plus.

 

Why You Should Work Here:

• Impactful Work: Help individuals secure the representation they need during some of the most challenging times of their lives.
• Supportive Environment: Join a team where collaboration and mutual respect drive success.
• Growth Opportunities: Be part of a firm poised for significant growth, with opportunities for career advancement.

Comprehensive Benefits:

• Competitive salary ($125,000–$150,000) with performance-based incentives.
• Health and dental insurance.
• 401(k) with employer match after one year.
• Paid time off and holidays.

 

Joining the Law Office of Patrick J. McLain, PLLC, as a Sales Manager means becoming a key player in a firm dedicated to excellence and client advocacy. If you’re ready to lead with empathy, drive results, and contribute to a mission that changes lives, we invite you to apply and become a vital part of our team.