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Business Process Analyst

Campinas, Brazil

About us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About AB InBev Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

What you'll do:

  • Be part of a cross-functional team, directly contributing to the product maintenance and development.
  • Supervise the applications of Jira Software, ensuring tool maintenance and governance while identifying opportunities for workflow optimization.
  • Lead implementations of automation in Jira from basic to advanced levels to maximize operational efficiency and team productivity, providing insights for new processes and projects, and conducting risk assessments.
  • Develop sophisticated control dashboards using PowerBI, EazyBI, and Jira to monitor annual goals, perform metric calculations.
  • Establish and maintain high-level Standard Operating Procedures (SOPs), and lead training sessions to ensure adherence to best practices, serving as the focal point for processes.
  • Provide leadership support in producing Communication and Materials (Newsletter, PPT) presented to V-C Level.
  • Help prevent critical issues in the production environment for many products.
  • Make sure SLA´s are met along with the proper overall quality of the ticket when it comes to its status, updates, communication, resolution, etc.
  • Resolve tickets based on SOPs and develop such documentations whenever not existing to cover a specific scenario.
  • Be self-manageable and agile to make sure proper directions are followed, have a critical view at all times to ensure issues are not frequent and repeated, and the process is continuously improved.
  • Provide the team with a quality strategy that supports the team's delivery goals and aligns with the overall BEES' continuous improvement strategy.
  • Be part of a highly-skilled quality chapter, owning initiatives to improve quality processes, metrics, and tooling.

What you'll need:

  • Experience on operations/support teams.
  • Advanced/fluent English.
  • Good analytical thinking.
  • Good communication skills to deal with different stakeholders.
  • Good understanding of e-commerce platform technologies.
  • Solid understanding of operations concepts (ie. ITIL, COBIT, DevOps).
  • Knowledge and experience with ticket management systems. Specially Jira and Zendesk.
  • Able to work on a competitive and growing environment.

More about you:

  • You´re passionate about software development and know how to ensure its quality.
  • You´re motivated by creating best practices, communicating with different areas of a product.
  • Experienced working in an environment that uses and stimulates DevOps culture.
  • You´re a creative problem solver and continuously seek improvements for processes and solutions.
  • You can communicate clearly with your team and the company to identify issues, opportunities, and demands.
  • You have the autonomy to recognize the current and new priorities, evaluating the impact of their outcomes on the final result.
  • You´re versatile and agile, and you can adapt quickly to new priorities.
  • You have autonomy and self-management skills, which make you have a high level of maturity to contribute to the team and point the right directions.

What We Offer:

  • Performance based bonus*
  • Attendance Bonus* 
  • Private pension plan
  • Meal Allowance
  • Casual office and dress code
  • Days off*
  • Health, dental, and life insurance
  • Medicines discounts
  • WellHub partnership
  • Childcare subsidies
  • Discounts on Ambev products*
  • Clube Ben partnership
  • Scholarship*
  • School materials assurance
  • Language and training platforms
  • Transport allowance

*Rules applied

Equal Opportunity & Affirmative Action:

AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.

The following fields are optional, but anticipate the information for your registration*.

Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company. 

For more information: www.abinbev.com 

 

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Demographic Brazil

ABInBev is committed to creating a diverse and inclusive workforce and culture. We conduct confidential surveys to better understand & ensure we provide equal opportunity throughout our end-to-end recruitment process. Individuals seeking employment at ABInBev are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

When you apply to a job on this site, the personal information contained in your application will be collected by ABINBEV SERVICES LLC. Your personal information will be processed in accordance with the law for the purposes of managing ABINBEV’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

On a voluntarily basis and subject to receiving your express consent, you’ll be asked demographic questions about your ethnicity, gender, sexual orientation and ability status. We collect this information for the purposes of supporting a diverse and inclusive workforce - it will not be considered in the hiring process or thereafter and all information will be reviewed collectively rather than individually. We won’t sell or share this information with third parties, but please note that we use Greenhouse Software Inc to manage the recruitment and hiring process on our behalf.

Your personal information will be retained by us for 2 (two) years from collection. You have the right to request access to your personal information, to request that your personal information be rectified or erased, and to request that processing of your personal data be restricted at any time. You can do so by contacting https://contactus.ab-inbev.com/ if you are located outside Europe, and emailing abi-team@firstprivacy.com if you are located in Europe. We expect that our procedures will deal fairly and promptly with your request. However, if you remain dissatisfied, you have the right to lodge a complaint with your local data protection authority.

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