Director of Operations

Are you a champion of operational excellence, equipped with the strategic vision to propel a growing legal firm to new heights?

Do you have the leadership skills to foster collaboration across departments, ensuring seamless client experiences and operational efficiency?

Can you transform strategic goals into actionable plans, optimizing systems and procedures to support a fast-growing personal injury law firm?

Final question: When faced with a challenge, do you get excited or run away?

 

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The Chopin Law Firm LLC, located in the heart of New Orleans, has established a reputation as tenacious advocates for personal injury victims. Founded by  Justin and Richard Chopin, the firm boasts over 100 years of collective experience and a track record of excellence. With a commitment to personalized client service and ethical advocacy, we provide comprehensive legal representation across Louisiana, Texas, and Mississippi.

We specialize in personal injury, hurricane claims, and workers’ compensation while leveraging extensive defense-side experience to deliver results. Our firm stands out for its community-focused mindset, client-first approach, and dedication to transparency and trust. 

As our firm continues to grow and evolve, the role of Director of Operations is pivotal to sustaining and amplifying our success. This leadership position is critical in bridging the gap between strategic vision and day-to-day execution, ensuring our processes, teams, and resources work seamlessly together. By taking ownership of operational excellence, this role will drive the firm’s ability to deliver exceptional client experiences, maintain efficiency across all functions, and support our long-term goals of growth and innovation.

 

What you’ll do:

• Operational Leadership: Oversee daily firm operations, including intake, marketing, and bookkeeping processes, ensuring efficient workflow, resource management, and alignment with strategic goals. Develop and implement policies and procedures to optimize productivity and client service.
• Team Management: Supervise intake specialists, virtual assistants, and paralegals, fostering a culture of collaboration and accountability while driving team performance.
• Performance Monitoring: Regularly assess team performance, establish clear KPIs, and implement tracking systems to evaluate both individual and firm-wide success. Use insights to drive continuous improvement and ensure alignment with strategic goals.
• Systems Oversight: Manage and enhance the use of Filevine, ensuring effective reporting, updates, and adoption across the firm. Leverage technology to streamline processes and improve operational efficiency.
• Strategic Growth: Drive strategic initiatives to enhance operational efficiency, improve client service, and ensure scalable growth aligned with the firm’s vision.
• Human Resources: Oversee recruitment, onboarding, payroll, and employee relations, ensuring the firm attracts and retains top talent while maintaining a positive work environment.
• Vendor Management: Handle vendor relationships and contracts to ensure optimal value and service delivery.
• Special Projects: Execute high-priority initiatives, including planning and overseeing the establishment of new offices, managing projects to completion, and addressing key operational challenges.

 

What we’re looking for: 

• Experience: Minimum of 5+ years in a leadership role overseeing operations, human resources, or strategy, preferably in a legal or professional services environment. Proven track record of managing teams of 10+ members.
• Education: Bachelor’s degree or equivalent professional experience, showcasing a foundation of knowledge applicable to the role.
• Problem-Solving Abilities: Proven ability to identify challenges, analyze situations critically, and develop proactive, effective solutions.
• Technical Aptitude: Strong ability to quickly learn and master software systems like Filevine, with a commitment to leveraging technology to enhance operations. 
• High Follow-Through: Driven to achieve results, ensuring tasks and initiatives are completed with diligence and attention to detail. 
• Client-Service Focus: Maintain a strong client-service approach, aligning with the firm’s commitment to exceptional client care.
• Continuous Improvement: Possess a mindset of always seeking ways to improve processes, with a focus on innovation and operational excellence.

    

Why you should work here: 

• Meaningful Work: Join a firm dedicated to transforming lives by advocating for clients during their most challenging moments. Your role will support the firm's mission of delivering justice and meaningful outcomes for those in need.
• Firm-Wide Impact: Play a central role in shaping the firm's operations, driving efficiency, and fostering a culture of collaboration and innovation. Your contributions will set the foundation for sustainable growth and ensure the firm's continued success.
• Collaborative Culture: Join a team of driven, innovative professionals in a relaxed yet results-driven environment.
• Growth Opportunities: Be part of a rapidly expanding firm with ambitious goals, offering significant career development potential.

 

Additional perks:

• Health Insurance: 100% firm-paid health insurance for team members on the base plan, with three plan options available. Dependent coverage is available at the employee's expense.
• Long-Term Disability Insurance: Fully covered by the firm, providing peace of mind and financial security in case of unforeseen circumstances.
• Paid Time Off (PTO): Generous PTO policy, prorated based on your date of hire and designed to support work-life balance.
• Sick Pay: Take the time you need to focus on your health and well-being with our supportive sick pay policy.
• Holiday Pay: Enjoy generous holiday pay, including time off for major celebrations like Christmas, Thanksgiving, and Mardi Gras, so you can make the most of the season.
• Parking: Benefit from fully covered parking, making your daily commute to our downtown New Orleans office hassle-free.

 

At The Chopin Law Firm LLC, this role is not just a job—it’s a chance to shape the future of a growing legal firm. Your contributions will be integral to achieving our mission of delivering unparalleled client advocacy while building a lasting legacy of excellence and trust. Join us and make a difference today.