Job Application for Coordinator, Learning & Development at Momentum Financial Services Group

Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Moneymart, Insta Cheques and the Cheque Cashing store, we provide access to cash and related products to help our customers achieve their goals.

Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

Job Description

DUTIES/RESPONSIBILITIES

Learning & Development

Coordinate Training Activities:Manage the logistics of training programs, including scheduling, venue arrangements, and resource allocation.
Monitor and Evaluate:Track and evaluate the effectiveness of training programs, collecting feedback and assessing their impact on job performance.
Maintain Training Records:Keep detailed records of training activities, participant progress, and program outcomes.
Support Onboarding:Assist in the onboarding process by coordinating new hire training and ensuring all necessary training is completed.
Support Updates to Learning Content: Make required updates to learning content for example: Job Aids, Program Guides, etc.

LMS & Sharepoint Administration:

Oversee Operations:Manage the day-to-day operations of the Cornerstone LMS, including system configuration, launching training initiatives, and system updates.
Integrations:Handle integrations with other systems to ensure seamless data flow between platforms.
Course Management:Upload and maintain course content, including e-learning modules, assessments, and multimedia resources. Collaborate with subject matter experts to implement effective learning materials and programs.
User Support:Provide technical support and troubleshooting for end-users with LMS-related issues. Create and maintain user guides, training materials, and FAQs to assist with LMS usage.
Reporting and Analytics:Generate and analyze reports on user activity, course completions, and other key metrics to assess the effectiveness of learning programs. Use data insights to recommend system improvements and enhance learning outcomes.
Training and Development:Conduct training sessions for new users and administrators on LMS features and best practices. Stay updated on Cornerstone LMS features and updates, evaluate new functionalities, and recommend enhancements. Conduct extensive testing of system features to ensure proper functionality.
Compliance and Best Practices:Implement a governance model to ensure the LMS complies with organizational standards and legal requirements. Perform regular system audits to ensure data integrity and adherence to organizational policies. Implement best practices for system usage, data security, and user privacy.

Qualifications

EDUCATION/EXPERIENCE

Bachelor’s degree in Education, Information Technology, Instructional Design, Human Resources, or a related field
2-3 years of LMS Administrator experience, specifically with Cornerstone LMS
Experience as a SharePoint administrator preferred
Experience working with virtual teams
Experience with Microsoft Office Suite
Familiarity with e-learning development tools (e.g., Articulate) is a plus
Experience in the financial services industry is a plus

SKILLS

Excellent problem-solving skills and attention to detail
Strong communication skills, with the ability to train and support diverse user groups
Proficiency in data analysis and reporting tools
Ability to work collaboratively with diverse teams and stakeholders
Ability to manage multiple tasks and projects simultaneously in a fast-paced environment
Ability to adjust to shifting priorities with ease
Ability and discipline to work remotely with minimal supervision

#SJ

Additional Information

All your information will be kept confidential according to EEO guidelines.

*Notice to Ontario Applicants – Momentum Financial Services Group is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notify Momentum Financial Services Group if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, we will work with you to determine how to meet your needs.

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.

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I represent and warrant that all the information provided is true and correct and that I have not withheld any information which would affect Money Mart’s decision to offer me employment. I authorize Money Mart to verify the information provided.

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Employment and Verification Information:

Money Mart will review all submissions, and interview the most qualified candidates based on their knowledge, skills, abilities, and other competencies.
Candidates who do not meet the requirements, in the recruitment process, for employment will remain classified as applicants and may re-apply for any future job posting and shall receive equal consideration.
Only successful applicants will be contacted.
All resumes will be kept on file for a period of three months.
Money Mart is committed to protecting the rights of individuals to privacy with regard to the processing of personal data.
It is necessary for Money Mart to process personal data in the normal and proper conduct of business operations.
Such processing will be conducted fairly and lawfully in accordance with Canada’s Federal Personal Information Protection and Electronic Documents Act including the ten principles set out in the National Canadian Standards Association: Model Code for the Protection of Personal Information.

If there is a query regarding the accuracy of your personal data then your query will be dealt with fairly and impartially.
Money Mart holds data on prospective, current and former candidates, as well as prospective, current and former staff
This data is held securely in electronic and/or as a paper record.
The processing of this data is subject to the rules laid down under Canada’s Federal Personal Information Protection and Electronic Documents Act.
Personal data will only be used for the proper purposes of the employment business.
The protection of your personal data will be governed by the provisions of Canada’s Federal Personal Information Protection and Electronic Documents Act. Access to your data will be restricted to those personnel to whom it is necessary for proper purposes.

Please be informed that your application to this job offer will trigger some processing of your personal data by the recruiting company, the data controller. Greenhouse, the data processor, has no control over such personal data processing. For more information on these personal data processing, please refer to the recruiting company’s privacy policy.

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Coordinator, Learning & Development

Job Description

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