Director, Business Operations (Canada)

Ready to make a big impact at the NFL? We’re on the hunt for a high-energy Director, Business Operations, to lead bold initiatives, streamline processes, and drive results across our fast-paced Toronto-based team.

The Director, Market Operations plays a critical role as the interface to key country stakeholders, leading and championing the day-to-day execution of country plans. This role will be responsible for driving key aspects of the operations, including growing NFL fandom, supporting the NFL teams within the Global Market Program, working with government and municipalities to grow the sports on the grassroots level and collaborating with all other relevant departments of the NFL and NFL International (e.g. Global Events, Consumer Products, Consumer Insights) to drive the growth of the NFL in Canada.

Responsibilities:

Manage key aspects of the operations of the local territory business, including:

• Business management and KPIs – lead annual business planning cycle in collaboration and coordination with local Marketing, Sponsorship, CP, Finance teams along with key Global leads. Coordinate inputs and ensure cohesion of plan and deliverables. (Outcome: Provides clear strategic direction and performance visibility for the territory)
• Global Markets Program & Club Strategy – serve as the primary point of contact between the Canadian office and the designated clubs with Marketing rights in the territory.
• Stakeholder & Government partnerships – develop, in support of the NFL Marketing team, the strategy against developing and maintaining municipal and government relations as part of the growth strategy for NFL Canada. Ensure success against accessing Community development grants tied to programming and operational support.
• Office management, administration (contract and supplier management) and logistics – act as primary contact for our logistical partners and suppliers inclusive of but not limited: NFL IT, telecommunication vendors, health and benefit providers, logistics partner, building management and real estate services (leasing company)
• Special Projects: Demonstrate flexibility and adaptability in taking on ad hoc projects and organizational challenges. Work closely with other NFL departments on joint strategic initiatives applying standards and best practices. (Outcome: Effectively addresses emerging needs and contributes to overall departmental agility).
• Partner with function leads to ensure the territory drives in-market execution and revenue growth along consumer products, commercial partners, media partners, ticketing & hospitality, events, football development, legal and others
• Coordinate agencies and service providers – oversight for business RFP’s and adherence to league procurement guidelines
• Optimize and standardize general operational processes
• Develop, implement and monitor day-to-day operational systems and process to provide visibility in the goals, progress and obstacles of key initiatives
• Identify growth opportunities for the business cross-functionally in consultation with domestic and international departments and key industry insights

Required Qualifications

• Bachelor’s degree, with Masters degree a plus
• Minimum 10 years of work experience in one of the following: consulting, investment, sports, media and/or corporate strategy with a focus on operations
• Excellent project management skills and ability to deliver against deadlines while simultaneously managing multiple projects
• Deep knowledge and understanding of the entertainment and sports industry

Other Key Attributes / Characteristics

• Strategic thinker with Operational Focus – can balance high-level vision with the ability to execute the day-to-day details
• Strong relationship builder – adept at developing trust-based, long-term relationships with key stakeholders
• Adaptable and resilient – comfortable navigating shifting priorities, and the fast pace of international business and the sports industry

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range. 

Terms / Expected Hours of Work

• NFL employees are required to work 40 hours per week. Offices are centrally located in downtown Toronto and currently require minimum four day a week in office presence.

Travel

• Role may require Domestic or International travel at certain point in or outside of season. Passport required.