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Design Manager, API Platform

Bengaluru, India

Who Are We?

With 30M+ users, 500K+ companies, and 98% of the Fortune 500, Postman is the world’s foremost API management and collaboration platform. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration - enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at Postman API Platform | Sign Up for Free or connect with Postman on Twitter via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity:

The Product Design team at Postman helps build and maintain user journeys for all our developer experiences. We are a team of UX generalists who are expected to research, prototype, craft and validate experiences that help the next generation of developers understand and build better software. There is a wealth of talent amongst the individual contributors in the Product Design team, and we’re looking for a seasoned manager and design leader who can get the best out of them, help them grow and inspire them to create software that is at the forefront of developer tooling.

Your immediate focus will be on optimizing the experience of working with Collections, Postman’s single most validated product. With over a million collections being created every week by our users, every single improvement here affects a lot of our users. You will build and lead a team of UX generalists that can iteratively improve this experience, and conceptualize a vision for collections that makes it the de facto standard for documenting, testing, prototyping and demoing your APIs.

You are eager to get your hands dirty, wearing multiple hats to drive user outcomes, yet you can naturally uplevel your strategic thinking. Your success will be measured by developer satisfaction and business impact, including active usage and revenue metrics.

Responsibilities:

  • Lead and manage a team of product designers towards improving key user and business goals, providing guidance, mentorship, and support for the team in the process.

  • Collaborate with product, engineering and GTM stakeholders to define and execute your design vision and strategy.

  • Drive the end-to-end design process, from research and ideation to prototyping and implementation, ensuring high-quality user experiences.

  • Advocate for user-centered design principles and best practices, and ensure that the developer experience is at the forefront of all design decisions.

  • Maintain a strong user culture within the team that focusses on research and consolidation of customer insights (both qualitative and quantitative). This should inform our strategy, priorities, requirements and use cases.

  • Continuously iterate on the north-star user experience for the product based on user feedback, usability testing, and data analysis

Requirements:

  • 4+ years of experience in building and managing high-performing design teams.

  • 8+ years of experience in end-to-end design practices in companies solving interesting real-world pain points.

  • A deep understanding of user-centered design principles and best practices, and a passion for creating exceptional user experiences.

  • An obsessive curiosity about the technical challenges of building software at scale.

  • Experience working with an experimentally driven product team. You work on hypotheses and validate rigorously to build conviction on your design approaches.

  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams, and sell ideas and a vision to both internal teams and end-users.

  • A good understanding of how APIs work and what Postman enables for developers is important. It’s okay if you’re not an expert as long as you take initiative and are curious to learn about how developer tools work together. Hands on development experience will be a great trait to have for this role.

What Can Give You An Edge?:

  • Knowledge of Postman, the product and an understanding of developer workflows, habits and tooling

  • Experience shipping consumer grade experiences to a large audience of users, preferably solving enterprise-scale use cases

  • Experience in designing simple abstractions that condense a complex technical solution into something that is flexible and approachable for users.

  • Strong user centricity in the form of interactions with real world users of your product, and articulation of real pain points you’re helping solve

  • Experience managing teams of diverse people, through diverse organizational and business challenges

  • Being a vocal proponent of UX and product design outside of your current role

  • Hands on development experience would be extremely valuable

Our Values:

At Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

 

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